xPlug Technologies Limited is an emerging Information Technology company. Incorporated in Nigeria, xPlug Technologies is focusing on software design and engineering, software analysis, software consultancy and services. The Company was borne out of passion for total integrity in service delivery. Companies have emerged, great corporations also are existing but only few of such have embedded in them service integrity. Let us simply say, "The collapse of Great Corporations in recent time is lack of sincere corporate culture or simply cultural mismatch in the core value systems”. As an emerging company, xPlug Technologies is built on the foundation of excellent corporate cultures that are purely energized with absolute service integrity. xPlug is fully equipped with teams of professionals who are young, energetic, amiable, smart and excellent in service delivery processes. Our key officers are garnished with wealth of experiences, broad knowledge of ICT delivery and management coupled with excellent track records in all areas of information technology. Our client engagement personals are best at building excellent customer service relationships. From start to finish, xPlug believes in total customer satisfaction and superb clientele base filled with happy customers always excited to do business at all level with us. Our testimonials speak for us. We are fully satisfied with the kind of feedback from our clients. Check us out today and you too will be filled with same testimonies.
Core Responsibilities
- Provide technical assistance with computer hardware and software
- Resolve issues for staff via phone, in person, or electronically
- Log bugs and enhancement requests
- Resolve technical issues in a timely manner using available resources within the company
- Perform hardware and software installations, configurations and updates as needed
- Monitor various running applications both onsite and remote
- Work in shift (day / night) with other team members including weekends
- Monitor and report appropriately all runin applications
- Provide second-level support to clients
- Monitor, log and manage power sources
Qualifications
- Candidates should possess an OND / HND / BSc in any relevant field
- Previous work experience in IT support for minimum of 1 year
- Excellent customer service skills
- Strong troubleshooting and critical thinking skills
- In depth knowlegde of Windows Server, Windows 10, Linux (Ubuntu), Email Clients / Service etc.
Required Skills:
- Ability to install operating systems (windows & Linux)
- Ability to administer Windows and Linux Servers (added advantage)
- Ability to setup and manage LAN and Wireless network
- Ability to troubleshoot basic hardware issues
- Ability to perform various application and database backups
Method of Application
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