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IT Wintel Client Service Officer at Resource Intermediaries Limited

Resource Intermediaries LimitedOyo, Nigeria Networking and Tech Support
Full Time
Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development At RIL people management is at the heart of ALL we do; easing business burdens is why we do it. Our Vision To be the first in outsourcing management providing value adding services to our clients with an efficient and professional team. Our Strengths We are supported by an experienced and versatile Board and Management while our processes are driven by state of the art technology. We are adequately capitalized and have access to funds for all our valued transactions. Our location also provides very good ambiance for our clients and staff to interact while our brand pillars of flexibility, resourcefulness and knowledge clearly demonstrate our commitment to "easing business burdens."

Job Brief

  • We are seeking a skilled IT Officer to join our team. The ideal candidate will have a strong background in information technology, with expertise in computer systems, networks, and software applications.
  • This role requires problem-solving abilities, attention to detail, and a proactive approach to maintaining and improving our IT infrastructure.

Responsibilities

  • Install, configure, and maintain computer hardware, software, and networks.
  • Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers.
  • Provide technical support to users, including troubleshooting and resolving IT-related problems.
  • Ensure security of IT systems, including data backup, antivirus protection, and access controls.
  • Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.
  • Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
  • Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity.
  • Collaborate with other departments to understand IT needs and requirements.
  • Plan and execute IT projects, including upgrades, migrations, and installations.
  • Document IT systems, configurations, and procedures for knowledge sharing and training.

Requirements and Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, or related field.
  • Proven experience in IT support or administration.
  • Strong technical knowledge of computer hardware, software, and networks.
  • Excellent problem-solving and troubleshooting skills.
  • Familiarity with operating systems, such as Windows, Linux, and macOS.
  • Knowledge of network protocols, security principles, and best practices.
  • Ability to prioritize tasks and work under pressure.
  • Excellent communication and interpersonal abilities.
  • Attention to detail and accuracy in work.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Skills Required:

  • IT support
  • Hardware and software troubleshooting
  • Network administration
  • Security management
  • IT policies and procedures
  • Project management
  • Communication
  • Problem-solving
  • Attention to detail
  • Technical documentation.

Method of Application

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