To inspire the world with innovative technology,support and services that enrich peoples lives and contribute to a socially responsible, sustainable future.Providing products and services that give customers the best satisfaction
- As a Technical Engineer specializing in laptops, desktops, and AIO systems, you will play a pivotal role in ensuring the functionality, performance, and customer satisfaction of these devices.
Responsibilities:
- Conduct diagnostics, repairs, and maintenance on laptops, desktops, and AIO systems to ensure optimal performance and reliability.
- Troubleshoot hardware and software issues, identifying root causes and implementing effective solutions.
- Install, configure, and upgrade operating systems, software applications, and drivers on laptops, desktops, and AIO systems.
- Perform hardware upgrades and replacements, including RAM, hard drives, processors, and graphics cards.
- Conduct quality assurance tests on refurbished or repaired devices to ensure functionality and reliability.
- Provide technical support and assistance to customers via phone, email, or in-person regarding laptop, desktop, and AIO usage, troubleshooting, and repairs.
- Collaborate with other technical teams to resolve complex technical issues and escalate unresolved problems as needed.
- Keep abreast of the latest advancements, trends, and developments in laptop, desktop, and AIO technology.
- Maintain accurate records of repairs, inventory, and customer interactions.
Requirements:
- Bachelor's degree in Information Technology, Computer Engineering, or related field.
- Proven experience as a Technical Engineer specializing in laptops, desktops, and AIO systems.
- Solid understanding of hardware components, operating systems, and software applications relevant to laptops, desktops, and AIO systems.
- Proficiency in diagnosing and repairing common issues such as hardware failures, software glitches, and system crashes.
- Strong analytical and problem-solving skills with the ability to troubleshoot technical issues efficiently.
- Excellent communication and customer service skills with the ability to interact effectively with customers and team members.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications in computer hardware repair or technical support will be an advantage.
Method of Application
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