Lead, Reporting & Regulatory Compliance at Unified Payment Services Limited

Job Identification: 538

Job Description
This purpose of this role will be to:

• Manage capacity and manage Services contract Delivery Quality Assurance, ensuring effective and efficient deployment and operations of network resources for attainment of optimal Network service Quality. 
• Enforce contract adherence by partners, managing vendors to deliver on agreed capacity and Quality standards. 
• Responsible for MC Capacity deployment and MS Quality KPI validations, reconciliations and signoffs.
• Ensure that all Regulatory reports are delivered within timeline and with the attendant accuracy.

Responsibilities
Managed Services Delivery Assurance - 2G, 3G, 4G, 5G, Core/IN/VAS:

• Monthly MS Validation and Signoff
• Ensure accurate validation of monthly MS sign-off
• Routinely validate reported KPIs used for sign-off
• Ensure deployed sites meet required minimum contractually agreed KPI to prevent degradation of network quality
• Follow through with MS partner to optimize new/expanded sites
• Regular KPI quality review with vendors

Managed Capacity Delivery assurance:

• Monthly MC and Signoff
• Network Capacity /asset capitalization
• Deployment reconciliation for payment
• Validate the accuracy and integrity of Managed Capacity performance reports (weekly/monthly/Quarterly/adhoc/
• Drive addition of sites under optimization into MAPA to provide required capacity thereby reducing high network utilization
• Manage database of MAPA sites

Erlang Capacity Expansion:

• Ensure Network Capacity is deployed effectively and efficiently enforcing the grow/de-grow AOP guideline
• Network Capacity utilization Reporting and analysis
• Drive Network Capacity Expansion to relieve Network congestion
• Drive the Special Events – analyze unusual traffic events, follow-up after node integration/upgrade/re-home
• Capacity reconciliation and segmentation for payment 
• Ensure no loss of traffic following expansion of sites

MS KPI Validation:

• Validate the accuracy and integrity of all performance reports received from MS (weekly/monthly/Quarterly/adhoc etc.)
• Benchmark performance of various partners to engender effective competition for continued improvement
• Drive review of KPI formula changes as required
• Track Quality of new and expanded sites to ensure no degradation

MS Service Assurance Claim:

• Track and record service assurance impacting outages
• Trigger Service Assurance sign-off
• Follow through to ensure completion of Service Assurance sign-off
• Interface with different Network domains to ensure tracking of Service Assurance impacting outages
• Manage agreement with vendors on service assurance impacting outages and get their sign-off

Exclusion Sign-Off:

• Validate and confirm exclusion claims by MC/MS partners
• Effectively manage Partners to ensure no contractual dispute arises in MC/MS signoffs
• Ensure faults sign-off agreement between Operations and Vendors
• Track wrong and missing data in computation of exclusion values
• Ensure exclusion is only granted following systematic audit and review of data provided by vendors

Regulatory Compliance (Network):

• Ensure that network impact analysis of all promo/new products is done to confirm no quality degradation in line with regulatory.
• Ensure adherence to all regulatory requirements.
• Ensure that Partners provide monthly Regulatory Compliance Certificate

Management Reporting:

• Detailed and accurate deployment reports to aid Airtel determine OPEX commitment to MS partner
• Provide independent adhoc reports to management and regulatory bodies as required

Dimensions: 

• Network Quality (% of cells meeting contractual KPIs) >= 98%
• Accuracy of Validated report > 90%
• MAPA sites AOP target
• Reduction in OPEX/CAPEX 

Requirements
Educational Qualifications & Functional / Technical Skills:

• Bachelor of Engineering Degree (Electrical / Electronic, Telecommunication or related fields)
• Sound knowledge of Mobile Network Operations, Planning, Optimization, Performance
• Contract Management and administration
• Vendor Management
• Project Management
• Network Asset/Business productivity analysis
• Network Audit and functionality testing
• Understanding of network CAPEX/OPEX fundamentals
• Business analysis 
• Analytical, Statistical and Presentation skills
• Sound MS Excel skills
• Knowledge of Performance management systems/tools/support systems

Relevant Experience:

• Minimum 6 years managerial experience in a GSM/Mobile company
• Minimum 5 years Project/Contract Management experience
• Minimum 6 Vendor Management experience

Other requirements:

• Ability to innovate and deliver value to business at multiple levels will play an important role 
• Ability to manage an outsourcing partner to deliver a business solution
• Ability to motivate and lead 
• Integrity
• Analytical Skills.

Method of Application