Lead Product Experience (Design, Research, Architecture) at Airtel

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high speed broadband through DSL,IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G mobile services. Bharti Airtel had over 264 million customers across its operations at the end of July 2012.

Job Description

• As the Lead for Product Experience, you will champion the convergence of design, research, and architecture to craft holistic digital products. Your core mission is to ensure our products offer a seamless, intuitive, and aesthetically compelling experience for our users, underpinned by thorough research and robust architectural foundations.

Key Responsibilities

Architectural

• Define and maintain a solid product architecture, supporting the company's overarching goals and ensuring scalability.
• Collaborate closely with product managers, engineers, and stakeholders to define product requirements, user stories, and design objectives.
• Uphold the architectural cohesiveness and functionality of all digital touchpoints.
• Lead the development of wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts and interactions.

Product Design Leadership

• Drive the product design strategy, ensuring alignment with business goals, user needs, and market trends.
• Direct the design team in conceptualizing and realizing user-centric digital products.
• Drive visual design excellence, including color palettes, typography, iconography, and other visual elements, to create visually stunning and cohesive product interfaces.
• Ensure the seamless integration of visual and interactive design elements, creating a delightful user journey.

Maintaining Design Consistency

• Develop and sustain a unified design system, endorsing consistency across our digital suite.
• Create & maintain design systems, design documentation & style guides to ensure consistency and scalability across products.
• Set forth design guidelines and best practices for both design and development teams.

User Centric Research

• Lead research endeavors to gather user insights, preferences, and behaviors.
• Utilize research data to refine and inform design choices and product strategies.
• Put in place a continuous feedback and mechanism around our digital products to gain user insights.

Innovation, Continuous Learning & Interdepartmental Collaboration

• Engage proactively with product managers, developers, and stakeholders, ensuring design seamlessly complements the product development lifecycle.
• Remain abreast of contemporary design trends, emerging technologies, methodologies, and tools to continually enhance the team's skills and drive innovation.

Required Skills

• User-centric mindset (Emphasis on understanding & prioritizing user needs to enhance user experience).
• Stellar communicator with a positive attitude.
• Analytical & research skills.
• Innovative, Creative/critical thinker.
• Stakeholder Collaboration & Interpersonal skills (able to work well with colleagues, managers, vendors).
• Flexible and able to adapt to changes.
• Ethical Judgement (Ensuring that all design & research practices adhere to ethical standards, prioritizing user privacy & security).
• Resilience, staying power and foresight.
• Demonstrable leadership and team management acumen.
• Exceptional written and verbal communication skills.
• Continuous Learning (Commitment to professional growth).
• Problem-solving.

Academic and Qualifications and Experience:

• Engage proactively with product managers, developers, and stakeholders, ensuring design seamlessly complements the product development lifecycle.
• Remain abreast of contemporary design trends, emerging technologies, methodologies, and tools to continually enhance the team's skills and drive innovation.
• Minimum of 5 years in product design, emphasizing digital platforms. Demonstrated expertise in user research and constructing design systems.
• Robust portfolio reflecting user-oriented design solutions and sound product architecture.
• Mastery over design tools such as [Sketch, Figma, Adobe XD, etc.] and a basic grasp of development paradigms and frameworks.

Method of Application