Lead Senior Healthcare Technology UX/UI Product Designer at eMedicStore

emedic store is an online specialised marketplace for pharmaceutical and medical products. We harness the power of technology to deliver innovative, convenient, and affordable online goods and services to consumers. We understand the importance of the supply chain in delivering quality healthcare. We are driven by the goal of making healthcare affordable and available.

Job Overview:

• As a Lead Senior Healthcare Technology UX/UI Product Designer at eMedic Technologies Inc, you will play a crucial role in shaping the user experience and interface design of our healthcare platform.
• Your expertise will contribute to creating a user-friendly, efficient, and visually appealing digital environment that enhances the accessibility and usability of healthcare products and services for our customers.

Responsibilities and Duties:

• Lead the design and development of user-centered interfaces for healthcare-related digital products and services while understanding user personas, including patients, pharmacists, and doctors, to design tailored experiences.
• Collaborate with cross-functional teams to gather user requirements, conduct user research, and define design objectives, conducting user research and usability testing to iterate on design decisions.
• Create wireframes, prototypes, and mockups to visualize and communicate design concepts, producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Conduct usability testing and gather feedback to iterate and refine design solutions, continuously gathering feedback and iterating for a better user experience.
• Ensure consistency in design elements and maintain a cohesive visual identity across the platform, adhering to style standards on typography and graphic design.
• Optimize user flows and information architecture to enhance the overall user experience, developing and conceptualizing a comprehensive UI/UX design strategy for the brand.
• Stay updated on industry trends and best practices in healthcare UX/UI design, staying updated with industry trends, competitor products, and emerging technologies.
• Work closely with product managers and developers to ensure the successful implementation of design solutions, collaborating with developers to ensure design vision is realized in the final product.
• Incorporate accessibility and compliance standards to ensure an inclusive user experience, adhering to style standards on fonts, colors, and images.
• Provide guidance and mentorship to junior designers, fostering a culture of design excellence, mentoring junior designers, promoting design thinking and best practices.
• Collaborate with stakeholders to align design strategies with business objectives, presenting user experience flow and project decisions to all levels of leadership; and negotiating product feature trade-offs and impact on the product development lifecycle with Engineering and Product Management.
• Contribute to the continuous improvement of the platform's design processes and methodologies, seeking opportunities for design improvements and conceptualizing innovative solutions.
• Participate in design critiques and peer reviews to maintain high design quality, translating user feedback into design solutions.
• Communicate design decisions effectively and justify design choices to stakeholders, advocating for users and championing the importance of design in product development.
• Manage design projects and timelines to meet project milestones, prioritizing and managing multiple projects, adhering to strict timelines.
• Create and maintain a design system to streamline design consistency and efficiency, developing and maintaining a design system for scalability.
• Conduct user interface audits and recommend improvements based on industry benchmarks, working cross-functionally to incorporate feedback and deliver revisions promptly.
• Lead efforts to gather user feedback and insights for ongoing design enhancements, presenting and defending design decisions to teams and key stakeholders.
• Work with front-end developers to ensure pixel-perfect implementation of designs, ensuring the platform's responsiveness and optimized experience across devices.
• Analyze user metrics and feedback to iterate and improve the user experience continually, advocating for users, championing the importance of design in product development.

Qualifications and Skills:

• Bachelor's degree in Psychology, Life or Medical Sciences, Information Technology or a related field (Master's or PhD preferred).
• Minimum of 8 years of experience in UX/UI design, with a strong portfolio showcasing healthcare-related projects.
• Proficiency in design tools such as Figma, Adobe Creative Suite, Sketch, or similar.
• In-depth knowledge of user-centered design principles and methodologies.
• Strong understanding of accessibility and compliance standards in healthcare design.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Ability to conduct user research, usability testing, and gather actionable insights.
• Experience with responsive and mobile design to ensure cross-platform compatibility.
• Familiarity with Agile development processes and the ability to adapt design workflows accordingly.
• Knowledge of healthcare industry trends and regulations is a plus.

KPIs (Key Performance Indicators):

• User Satisfaction (measured through surveys and user feedback).
• Conversion Rate Improvement.
• Task Success Rate.
• Usability Testing Results (improvement over time).
• Design Delivery Timeliness.
• Design Consistency and Compliance.
• User Engagement Metrics (e.g., session duration, bounce rate).
• Successful Implementation of Design Solutions.
• Contribution to Product Roadmap.
• Mentorship and Collaboration with Team Members.

Key Competencies:

• User-Centered Design, Prototyping, Usability Testing, Information Architecture, Visual Design, Accessibility Standards, Cross-Functional Collaboration, Design Leadership, Agile Methodology, Healthcare Industry Knowledge.

Method of Application