Blue Pearl Consulting is a boutique management consulting firm with a focus on helping businesses achieve sustainable competitive advantages. Mission: To be fanatical about solving problems and delivering superior solutions to our clients that maximize bottom line results. Vision: To be the go-to trusted partner for our clients, providing strategies and actionable solutions that position them for sustainable growth. Values: Integrity - We do the right thing, without compromise and without regards to consequences.
Job Description
- We are seeking a Level 1 Data Center Operations Analyst to monitor, manage, and support data center operations for mission-critical systems and infrastructure.
- This role involves ensuring the continuous availability of services, monitoring performance metrics, and handling incidents and alerts to maintain uptime across the environment.
- The ideal candidate will have an understanding of data center operations and the ability to respond promptly to operational issues.
Key Responsibilities
Monitoring and Incident Response:
- Monitor data center systems, servers, networks, and applications using monitoring tools to ensure continuous availability.
- Respond promptly to alerts and incidents, performing initial troubleshooting to identify potential issues.
- Escalate unresolved incidents to Level 2/3 support teams or relevant personnel as per escalation protocols.
- Maintain an incident log and document resolution steps and status updates in the incident management system.
Operational Support and Maintenance:
- Perform routine data center checks to verify proper functioning of systems, network components, power, cooling, and other infrastructure.
- Assist with scheduled maintenance, including hardware and software updates, patch management, and backups.
- Conduct system health checks and monitor system performance metrics to prevent downtime and improve reliability.
- Coordinate with various support teams to ensure optimal operational status of the data center.
Documentation and Reporting:
- Maintain and update data center operations documentation, including procedures, protocols, and escalation processes.
- Generate regular reports on incident trends, performance metrics, and system availability.
- Document troubleshooting steps, resolutions, and escalation paths in the incident management system for future reference.
Compliance and Security:
- Ensure adherence to data center security protocols and compliance requirements.
- Conduct regular access checks to ensure only authorized personnel have access to restricted areas and systems.
- Assist in enforcing policies related to physical and data security within the data center.
Qualifications
- Education: High School Diploma or equivalent; Associate’s degree or certification in IT, Networking, or a related field is preferred.
- Experience: 1+ years of experience in a data center or IT operations support role.
- Technical Knowledge: Basic understanding of server, network, and data center infrastructure, including monitoring tools and ticketing systems.
Skills and Competencies:
Technical Skills:
- Familiarity with data center management tools and monitoring platforms.
- Basic troubleshooting skills for networking, hardware, and software.
- Understanding of incident management processes and ITIL concepts is a plus.
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent communication skills, with the ability to communicate effectively with technical and non-technical team members.
- Ability to prioritize tasks and handle multiple incidents in a high-pressure environment.
Method of Application
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