With a mission to provide a first-class experience for employees from their first job to their last breath. Rovedana is simplifying staffing, staff management, and payroll administration for businesses of all sizes.
Salary: 400,000 Naira Net Monthly
Benefits: Very competitive
Job Responsibilities:
- Basic Troubleshooting: Respond to user-reported issues by diagnosing and resolving common software problems.
- Incident Assessment and Response: They assess the severity and impact of reported incidents and prioritize them based on urgency to avoid service disruption.
- User Assistance: They guide users on how to use the software, navigate features, and troubleshoot basic issues.
- Ticket Management: Log user inquiries and issues, and update ticket status while ensuring timely resolution.
- Documentation: Update knowledge base articles, FAQs, and user guides to reflect resolved issues and best practices. Based on this good practice, we have seen tremendous improvements in our resolution time.
- Escalation: Escalate complex or unresolved issues to Level 2 support or higher-tier specialists.
- License usage and renewal: they monitor licensing and renewals to avoid disruption of business operations.
- User onboarding and off-boarding: as this is a high-risk area, we keep a close eye on this to avoid unauthorized access to software and applications.
Key Requirements:
- HND/BSc; qualifications in software engineering, computer engineering, computer science or any relevant courses.
- A minimum of 1-3 years work experience as a software engineer or level 1 technical support engineer.
- Previous experience working with a notable IT consultancy company is preferred
- Familiarity and the use of any of the following technologies/tools;
- Web Applications: HTML, CSS, JavaScript, React.js, Angular
- Backend Development: Java, Python, Node.js, ASP.NET
- Database: SQL (MySQL and PostgreSQL), NoSQL (MongoDB), Oracle
- DevOps: Git, Docker, Kubernetes, Jenkins, Grafana, AWS, MS Azure, Google Cloud
Platform
- Good customer relationship and communication skills
- Technical problem solving skills
Method of Application
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