Manager, Account Configuration at Flutterwave

Our mission is to power a new wave of prosperity across Africa. By enabling global digital payments on a continent that’s been largely cut off from the digital economy, we’re creating the infrastructure to power Africa’s growth in the 21st Century. Founded in 2016 by a team of ex-bankers, entrepreneurs and engineers, we provide the underlying technology platform that allows businesses to make and accept payments anywhere in Africa. Our HQ is in San Francisco with offices in Lagos, Nairobi, Accra, and Johannesburg

The Role: 

• Flutterwave is looking for a Manager, Account Configuration will be responsible for overseeing the configuration and management of client accounts to ensure seamless payment processing and optimal use of Flutterwave’s services.
• This role requires a strategic thinker with strong technical skills and a customer-centric approach to enhance client satisfaction and drive business growth

Responsibilities include but are not limited to:

• Lead the account configuration team to set up and maintain client accounts.
• Manage the configuration of merchant accounts including (MCC review & MID creation) according to specifications
• Collaborate with other teams to understand and implement customer requirements
• Act as a point of escalation for complex account configuration issues.
• Manage and mentor a team of account configuration team members
• Maintain accurate records of all account configuration activities
• Lead team meetings and training to stay updated on product changes and developments
• Identify opportunities for process optimization and automation.
• Ensure that the Account Configuration meets team KPIs and objectives
• Foster a collaborative and high-performance team culture.

Required competency and skillset to be a waver:

• Bachelor's degree in Business, IT, or a related field
• Minimum of 7 years of experience in an account management or customer service role, preferably in the payment industry.
• Excellent attention to detail and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment

Method of Application