MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.
Mission:
- Responsible for the management of Network Enterprise Services and Fixed Broadband Services Operations in the region.
- To manage NES regional operations activities and provide top class post implementation support for MTNN Enterprise and Fixed Broadband Services.
Description:
- Manage the activities of the NES operations in the region.
- Manage the NES region to ensure service vendors and 3rd party contractors responsible for routine and call-out maintenance of NES networks and systems are performing within agreed SLA.
- Monitor regional network performance, MSV coverage clusters and configuration to ensure operational presence in the cities under the region are adequately supported to meet and conformance with signed KPI’s.
- Work closely with RTMs to handle local network queries raised by the stakeholder teams (Client Success team, NSMC)
- Support supply chain in technical evaluations of all new vendors or intending vendors.
- Manage and ensure full scoping of all requests sent to supply chain.
- Set individual objectives for team members.
- Support the SM by providing timely field sensitive feedback.
- Understanding the telecommunication industry local trends and developments in order to assess the impact on MTN’s NES current and future business.
- Drive MTN Nigeria quality control process – Acceptance Test Procedure of Enterprise and FBB Services, Planned Preventive Maintenance, and HQ Redundancy failover.
- Process development and optimization.
- Manage the provision of specialist technical support to all other departments in the region regarding the network and optimize the use of resources within the region.
- Provide weekly, monthly and quarterly performance reports to identified stakeholders.
- Inter department collaboration / interface with other Network group department, Enterprise Business, Fixed Broadband Service and stakeholders.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify resources needed and assign individual responsibilities as well as set up key performance indicators for team members.
Education:
- A first degree in Electrical / Electronic Engineering/Computer or Telecommunications Engineering
- Management Degree will be an advantage.
- Fluent in English
Experience:
6 - 13 years’ experience which includes:
- A minimum of 3 years’ experience in telecommunications environment, with experience in supervising or managing others
- Experience working in a medium to large organization.
- Experience in Radio Access Network, Fiber, FTTX Operation and Maintenance.
- Performance Management in a Telecommunications Environment
- Experience in Managed Service environment in a multi-vendor network.
- Advance knowledge in Microsoft Excel, Power Point, Power BI, SQL etc
Method of Application
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