Manager Operations Integration and Channels at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Reports To: Senior Manager - Application and Integration

Division: Information Technology

Mission:

• End to end impact analysis of new solutions accessing the impact to multiple systems, infrastructure and business processes.
• Support the delivery of new solutions through reviews, analysis, integration recommendations, technology advances and software evaluation.
• Define and implement process enhancements across IS applications and impacted business units.
• Analysis, design, development, maintenance, and modification of existing/new solutions.

Description:

• Provide quality support in the analysis, design, development, maintenance, and modification of existing/new solutions.
• Assist in developing application development and management frameworks, processes and procedures in line with the MTN standards and in alignment with MTNN’s corporate goals and objectives for ICT. 
• Analyze and design applications based on business, technical and system requirements and oversee the implementation of the solutions, ensuring the minimization of manual touch points in the application.
• Develop the project scope, problem statement and goal statement, assist with project-planning and co-ordinate input and maintain plans throughout project life cycle. 
• Monitor and maintain the performance of applications within the business, ensuring constraints and new requirements are documented and updates are created accordingly.
• Participate in the selection of suitable technologies and determine appropriate technologies that are effective and efficient and in line with approved rules and procedures. 
• Manage and provide direction for the application team in support of business operations and ensure that operational delivery of system outputs is met in line with OLAs and SLAs.
• Review applications and ensure availability of operational recovery strategies and mechanism.
• Support the delivery of new solutions through reviews, analysis, integration recommendations, and technology advice and software evaluation.
• Understand the architecture of existing Business Support Applications across IS, including interfaces among the applications.

Education:

• First degree in Computer Science or related field from a reputable institution
• Fluent in English
• Master’s degree in related field will be an added advantage
• RDBMS Certification such as Oracle Certified Professional.  
• Unix/Windows training/certification.
• Project Management training/certification
• Javal/Perl Scripting Training/Certification
• ITIL Foundation certification – desired

Experience:

6-13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• In-depth understanding of Telco infrastructure and processes.
• Development skills in more than one programming language e.g. PL/SQL, Java etc. and industry standard RDBMS (Oracle or MS SQL). 
• Analytical and logical approach to solving problems.
• Good understanding of programming constructs to explain and interpret programs and supervise development and deployment of applications through test, UAT to production using ITIL standards. 
• Experience supporting vendor developed applications.
• Ability to suggest solutions to application’s problem. Work with vendors at arriving and implementing solutions identified. 
• Project Management experience is required
• Practical experience of IT best practices ITIL, eTom NGOSS and SDLC.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Design, implement databases (create and maintain tables, views, packages, etc.), and administer and support databases
• Ability to analyze reported incidents and apply the appropriate solution to the known problem
• Able to evaluate the utility and relevance of features and functions of various web sites, software applications or products to determine how they could be applied to enhance existing solutions.
• Knowledge of SAN, Clustering, server configuration, LAN, WAN, distributed systems etc.

Method of Application