Manager - Roaming Test at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Mission/ Core purpose of the Job

The Roaming Operations Manager will form part of a highly skilled technical team who are responsible of planning, design, implementation, operations and maintenance of Bayobab’s roaming hub infrastructure composed of central GSM and Open Connectivity compliant platform, to facilitate International Roaming between Mobile Network Operators and elected Roaming Partners to run GSM roaming, wholesale roaming, roaming added-value services, IoT, and M2M roaming services.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Roaming Operations Manager will be accountable to achieve the following core KPA’s:

• Develop & maintain the Roaming Hub Strategy with a 3–5 years technology roadmap
• Business & Stakeholder request fulfilment with automated flows for fast provisioning and quick trigger of revenue.
• Proactivity in picking up issues, recommending improvements and performing necessary optimisations to improve on customer experience and avoid churns.
• Provide higher technical support to Global NOC and OPCO operations teams for roaming related issues.
• Oversee and facilitate Incident, change, maintenance, problem management within the roaming hub.
• Regular weekly, monthly, and addoc reporting on all assigned areas
• Vendors: Ensure management and accountability of outsourced processes and engagement with vendors
• SLA & OLA management and ensure alignment with contractual obligations.

Responsibilities:

• The Roaming Operations Manager’s responsibilities in this position are to:
• iCAMPAIGN management (VPMN & campaign management)
• GTP management (IMSI mapping, CoS Management, Gateway configurations, session management, global system parameter tuning)
• VPMN management (Feature activations, VLR addition/modification, GT mapping, hostname management.)
• Steering Management (CoS management, Location detail configuration/updates, VPMN steering configuration, release code modifications & prioritisation, node management, subscriber/device management)
• Border Gateway (Location detail configuration/updates, VLR addition/deletion/modification.)
• Platform management (disk space management, database management, software management)
• Security Management (vulnerability management)
• People and performance management.

Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in Engineering, IT, and/or Telecommunications
• Formal leadership certification training (preferred)
• English: verbal and written proficiency
• French: Advantage

Experience:

• 8 years’ experience in managing end-to-end roaming testing
• Minimum of 5 years’ experience leading roaming testing teams 
• Experience with Quality of Services (QoS) and commercial launch processes
• Experience with SS7 and GPRS tracing, as well as GRX & IPX providers
• Experience with the technical troubleshooting of International Roaming; in a hub advantageous
• Experience with IR.21 creation, updates, distribution, and management in GSMA’s RAEX 
• 5 + years’ experience in the leadership and development of teams
• Experienced in creating and conducting presentations in English.
• Experienced presenting to senior management and OpCo leadership.

Method of Application