IT Horizons Ltd is a company with diverse talents and skills on existing, recent and upcoming technologies worldwide. We are a team of young, vibrant, ambitious but experienced professionals who deal with everything relating to technologies especially information communication technologies (ICT). In addition, we have the ability to update with latest trends and requirements of our esteemed clients. Our company established in 2010, had been driven by innovations and excellence, and with its rapid rate of success and customers’ requirements, we were fully incorporated into a private limited company in 2012 with the aim of helping organizations in achieving their goals by providing optimum technological solutions while reducing total cost of ownerships.
Responsibilities
- Design and Configuration of routing and switching equipment
- Design and Configuration of voice services (IP/Traditional; On-premise/Hosted)
- Design and Configuration of Telepresence Solutions
- Design and Configuration of Contact Center Solutions
- Design and Configuration of Multimedia Solutions
- Design and Configuration of Collaborative Solutions
- Design and Configuration of Wireless Solutions
- Design and Configuration of Enterprise Mobility Solutions
- Design and Configuration of Network, Systems and Application Monitoring Solutions
- Remote support of on-site engineers and end users/customer
- Remote troubleshooting and fault finding when issues occur
- Provide Level-1/2 support and troubleshooting to resolve issues
- Liaising with project management teams, third-line engineers
- Speaking with customers via email and phone for initial requirement capture
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
- Design and implementation of new solutions and improving resilience of the current environment
- Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
- Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
- Reporting network operational status by gathering and prioritizing information and managing projects
- Deliver Proof of Concepts (POC)
- Product presentations and demonstrations
- Support with the technical qualification of sales opportunities
- Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
- Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
- Support the Head of Department in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
- Recognize and actively seek ways to exploit IT to address the complex business, organizational and technical issue
- Provide Professional network security knowledge; participate in proposing and developing network security solutions
- Implement appropriate procedural and technical access control mechanisms; participate in security incident management, security assessments, and vulnerability testing and make recommendations for corrective actions
- Take overall responsibility for ensuring the availability, performance and security of network services within agreed service levels; lead the development of procedures and standards for IT network security operations
- Plan, monitor and control projects using the either PMBOK/PRINCE2 methodology
- Investigate and resolve problems for services within your own area of responsibility; delegate to team members as appropriate, following ITIL processes; manage major network-related incidents and bring them to a satisfactory closure
- Liaise with vendors and other IT personnel for problem-resolution
- Other duties as may be assigned by your supervisor and management.
Requirements
- University degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines.
- MSc will be an added Advantage
- Good at problem-solving
- Good at organizing and multitasking and prioritize under pressure
- Able to explain technical problems in a simple term
- CCNP (Cisco Certified Network Professional),
- CCNP - Collaboration (Cisco Certified Network Professional - Security, ITIL, Sophos Certified Engineer
- Work well with people and Willingness to travel
- In-depth knowledge of the four network types (LAN, WAN, MAN and GAN)
- Analytical and problem-solving ability;
- Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organization;
- Organizational skills and the ability to prioritize your workload.
- Proven hands-on network engineering experience CCNP or higher
- Indepth understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
- Solid understanding of the OSI or TCP/IP model
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- Minimum of 4 years of experience.
Method of Application
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