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Network Support Engineer (NOC) at Hoop Telecoms

Hoop TelecomsLagos, Nigeria Networking and Tech Support
Full Time
Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions. Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, and globally. Simply put; our vision is global.

Job Description

  • Monitor customers’ CPE and network infrastructure via the Network Management System, taking note of any anomaly;
  • Analyze and resolve operational and technical issues raised by customers;
  • Integrate new customers into the existing infrastructure;
  • Provide remote assistance and support to field engineers and clients;
  • When it becomes necessary, work out of station;
  • Configure microwave radios, Ericson radios, Cisco routers and switches, Linux or any other platform as will be required according to project needs.

COMPETENCIES

  • Ability to convey information clearly and in a succinct and organized manner through written and verbal means;
  • Inter-personal skills with the ability to keep customers informed of progress or setbacks in projects of relevance to timeline and quality;

Method of Application

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