ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.
Purpose of The Job
To proffer innovative solutions to various network problems and ensures that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of systems / applications / network and stays abreast of new technologies emerging in the industry. S/He provides supervision of all first-level active and passive on-site and off-site technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, inside and outside plant infrastructure, among others. To consistently provide high-quality customer service and support while ensuring customer satisfaction.
Expected Key Results
- Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the systems runs efficiently without interruption.
- Seeking and developing innovative tools and applications for automation of the systems monitoring operations.
- Monitoring of the entire network to identify when defined thresholds are reached and triggers upgrades as required.
- Supervising Incident Management (First Level Support)
- Proactively escalating issues to the Infrastructure team for capacity planning and Network optimization.
- Liaise with the Outside Plant Supervisiors on updates of progress on link restoration and Incidents reports ensuring they are kept up to date. Dissemination of information regarding corrective maintenance, causes, planned outage period for repair/preventive maintenance.
Educational Qualifications & Functional Skills:
- B.SC Engineering / Computer Science / Electrical/Electronics Engineering, ICT disciplines (2.1/Upper Credit Minimum)
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Understanding of iTIL v4 service management
- Excellent business communication skills both verbal and written.
Work Experience:
- A hands-on experience with the following is a must: Routing, Switchig and GPON Technology
- 3 – 6 years work experience.
- Experience with Wired, Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Other Requirements:
- Customer Focused
- Action-oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
Method of Application
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