Nigeria Client Database Management Coordinator at One Acre Fund

One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. Headquartered in Bungoma, Kenya, the organization works with farmers in rural villages throughout Kenya, Rwanda, Burundi, Tanzania and recently Malawi. Using a market-based approach, One Acre Fund facilitates activities and transactions at various levels of the farming value chain, including seed sourcing and market support. In 2013, farmers who worked with One Acre Fund realized a 180% return on their investment and significantly increased farm income on every planted acre.

About the Role

• Our client Data Management Coordinator oversees all important client data management.
• You will help manage crucial client data.
• In this dynamic position, you will collaborate with our core operations team to ensure data integrity and accuracy.
• You will also design and implement solutions that enhance the efficiency of our in-country Business Operations teams and partner departments.
• You will report directly to the Business Analysis Specialist.

Responsibilities

• Data Management

  • Manage clients' data across the lifecycle of the clients (enrolment to repayment)
  • Maintain accurate and up-to-date clients' data
  • Handle data analysis requests from partner departments for strategic decision-making or external requirements

• Team Management and Communication

  • Directly manage 3-4 CDM data officers
  • Represent CDM in meetings whenever your manager is not available or when assigned to
  • Facilitate training for the Field Officers on the use of OAF productivity applications

• Operational Management

  • Evaluate and come up with system or process improvements to better handle client repayments, and resolve client issues on repayment
  • Reconcile clients' repayments on the clients' database with the bank record periodically
  • Support operational audit

• Customer Service

  • Set achievable targets and process improvements to help in attaining the Service Level Agreement
  • Ensure that we meet 100% of the Service Level Agreement throughout the year

Career Growth and Development:

• We have a strong culture of constant learning, and we invest in developing our people.
• You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
• We hold career reviews every six months and set aside time to discuss your aspirations and career goals.
• You’ll have the opportunity to shape a growing organisation and build a rewarding long-term career.

Qualifications
Across all roles, these are the general qualifications we look for this role specifically, you will have:

• Bachelor's Degree in a relevant field such as Data, Stata, Computer Science, or relevant work experience.
• 1 - 2 years of experience in databases/data warehousing and SQL or a statistical programming language (STATA, R, Python)
• Desire to take on technical challenges
• Understanding of advanced formulas in Excel
• Microsoft Office and G-Suite proficiency
• Can scope a deliverable after speaking to team members
• Can take feedback, and willing to admit mistakes
• Can run trainings, meetings and demos non-supervised
• Language: Fluent in English; Hausa and Nupe will be an added advantage
• Preferred Start Date: As soon as possible
• Eligibility: This role is only open to citizens or permanent residents of Nigeria.

Benefits
Health insurance, paid time off.

Method of Application

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