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NOC Engineer at FiberOne Broadband

FiberOne BroadbandLagos, Nigeria Networking and Tech Support
Full Time
Fiber means better, faster Internet Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking the bank!

Duties & Responsibilities

  • Primary responsibility for all the system & service alarm monitoring, alarm management, network management systems, customer support for all network elements including network improvement.
  • Resolution of escalation faults as per the defined escalation matrix. Providing change request, maintenance and new link delivery support to the network and customer issues.
  • Provide backend support to internal (Field engineers) as well as to external clients during the setup of new circuits and during fault resolution.
  • Provide technical reports and details to support fault analysis and management reporting; network faults analysis, root cause analysis and network performance.

Required Qualifications

  • Minimum of Bachelor's Degree in Engineering / Computer Science or related field
  • Minimum of 1 (one) year experience.
  • Knowledge of IP/MPLS, microwave and fiber optics technology
  • Good oral and written communication skills.

Method of Application

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