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NOC Engineer at Surfspot Communications

Surfspot CommunicationsEdo, Nigeria Networking and Tech Support
Full Time
Your truly unlimited, reliable and super fast broadband internet service.

Duties and Responsibilities

  • Fault handling and escalation.
  • Provide first line diagnostics effectively and reporting efficiently.
  • Manage and maintain monitoring system, reporting trends and observations within the network including all aspects of internal and external network devices, services and systems performance
  •  identifying potential or existing anomalies.
  • Provide second level support to resolve complex, technical customer problems 
  • Rendering support services to technical teams within the NOC  and externally
  • Documentation of trouble resolution using ticketing system ensuring all activities comply with standards.
  • Develop procedures and work instructions for better performance and execution of NOC activities.
  • Function in a shift rotation.
  • Develop and maintain a solid understanding of products and processes as they evolve.

Added Essential Skills

  • Worked in similar role.
  • Knowledge on various network tools.
  • Basic ability to assess and prioritize faults and respond or escalate accordingly.
  • Ability to find answers to technical problems through a variety of mediums
  • Knowledge on LAN, WAN networks.
  • Basic systems administration skills.
  • Strong documentation abilities.

 Qualifications

  • B,SC/HND in computer science, a related degree or equivalent work experience
  • Previous experience in NOC or Technical support Help Desk
  • Network related Certification or Training

Method of Application

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