Your truly unlimited, reliable and super fast broadband internet service.
Duties and Responsibilities
- Fault handling and escalation.
- Provide first line diagnostics effectively and reporting efficiently.
- Manage and maintain monitoring system, reporting trends and observations within the network including all aspects of internal and external network devices, services and systems performance
- identifying potential or existing anomalies.
- Provide second level support to resolve complex, technical customer problems
- Rendering support services to technical teams within the NOC and externally
- Documentation of trouble resolution using ticketing system ensuring all activities comply with standards.
- Develop procedures and work instructions for better performance and execution of NOC activities.
- Function in a shift rotation.
- Develop and maintain a solid understanding of products and processes as they evolve.
Added Essential Skills
- Worked in similar role.
- Knowledge on various network tools.
- Basic ability to assess and prioritize faults and respond or escalate accordingly.
- Ability to find answers to technical problems through a variety of mediums
- Knowledge on LAN, WAN networks.
- Basic systems administration skills.
- Strong documentation abilities.
Qualifications
- B,SC/HND in computer science, a related degree or equivalent work experience
- Previous experience in NOC or Technical support Help Desk
- Network related Certification or Training
Method of Application
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