VDT Communications Limited provides a complete, turnkey solution to all of your data communication needs. As an offshoot of BITCOM systems Ltd with several years of experience in the design, installation, and maintenance of all types of data network engineering solutions is put at the advantage of our customers. We drive network transformation for enterprises and service providers through communications technologies that increase productivity and open new sources of revenues. As a mission, we set to provide a reliable, end-to-end source for telecommunications services with a broad product suite backed by trustworthy, dependable customer service. VDT Communications Support Group provides the highest possible level of technical support expertise using the latest technology and tools. At the core of the technical support group is a knowledgeable, highly trained and motivated technical staff familiar with most recent industry standards and best operational practices. Our Technical Support personnel are thoroughly trained on the products supported to maintain equipment and systems at peak efficiency. When problems occur, VDT Communications Limited is committed to do whatever it takes to get things back to normal operation in the shortest time possible. Our technical support is ultimately monitored online from our head office in Falomo, Lagos and our customers also have online access to the performance reports on their links on a 24/7/365 basis.
???????Key Deliverables:
- Monitor, troubleshoot, and resolve all network elements.
- Provide 2nd level support to resolve escalated issues in timely fashion.
- Perform network surveillance, proactively responding to network outages and incidents.
- Escalate problems to 3rd level support within the Operations Centre, within expected time of resolution.
- Ensure all incident tickets logged for outages are resolved and closed within agreed SLA
- Knowledge, Skills and Behavior required to succeed in Role:
Requirements:
- 1st Degree in Computer Engineering or Electrical Engineering field.
- Network troubleshooting and maintenance experience
- Ability to work during night hours (shift mode)
- Minimum of 2 years of technical experience in the telecoms industry.
- Good understanding of wireless communications technology.
- Accurate documentation and report generation skills.
Method of Application
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