We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation. Our focus is on creating and managing change in organisations by formulating and implementing customer centric strategies. We have acquired capabilities to engage a wide range of assignments essentially to enable clients execute projects, enhance efficiency and to develop human capacity. Our mode of delivery connotes our own highly competitive recruitment of quality, zealous and experienced consultants whose expertise we continuously enhance through intensive training in the use of our proprietary management tools and techniques. Our guiding philosophy is predicated on the premise that what most companies and individuals have in common is either the dissatisfaction with their current results or a drive to transit to another level. Our focus quintessentially is to bridge this gap and create value for our clients as a result of the work we do with them.
Responsibilities
- Perform general “system administration” tasks on all elements of the network
- Discover problem areas that could negatively impact system performance or customer satisfaction
- Proactively monitor network and system performance.
- Analyze traffic data and trends and escalate areas of concern to the network design authority.
- Escalate problems to third-level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
- Perform general “system administration” tasks on all elements of the network.
- Perform network surveillance 24/7, respond to network?reported and customer?reported problems
- Take ownership to ensure that all problems are resolved in a timely and efficient manner.
- Manage problem resolution using network monitoring/management tools
- Monitor key suppliers' service levels and highlight where Service Level Agreements (SLAs) are not being met.
Requirements
- Minimum of BSc / HND in Computer Engineering or a related field.
- A minimum of 4 years of technical experience in an ISP, telecommunications, or network operations environment.
- Strong communication skills both written and verbal.
- Capable of making solid, fact-based decisions under pressure.
- Ability to work well in an international, multi-cultural, and high-pressure technical environment.
- Very Good understanding of wireless communications Technology
- Cisco CCNA/CCNP certification.
- Interested candidates must be able to work on a 24/7 shift Rotation
APPLICATION
All applications should be forwarded to [email protected] using job title as mail subject.
Method of Application
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