McKinsey is a global firm, comprising more than 9,000 consultants and nearly 2,000 research and information professionals. We have offices in more than 60 countries, speak more than 120 languages, and represent over 100 nationalities. Our clients reflect our global nature. Around 40% are in Europe, 35% in the Americas, 15% in Asia Pacific and 10% in the Middle East and Africa. We serve a broad mix of private-, public-, and social-sector organizations. Our firm is designed to operate as one. We are a single global partnership united by a strong set of values, focused on client impact. Our firm is owned by 1,400 plus partners, spread across Europe, the Americas, Asia Pacific, the Middle East and Africa. We have no headquarters in the traditional sense. Our worldwide managing director, elected by the partners, chooses his or her home office, currently London. Our Shareholders Council or Board also comprises partners elected by their peers. Its 30 members represent more than a dozen nationalities. We take a consistent approach to recruiting and developing our people, regardless of where they are based. This structure ensures that we can quickly deliver the right team, with the right experience and expertise, to every client, anywhere in the world.
Qualifications
- Knowledge of the standard IT applications for Windows, macOS, and iOS, as well as troubleshooting laptops, mobile phones, and video conferencing systems
- Broad interest in IT topics, from hardware to software to the latest technological trends
- Empathy, an open personality, and the ability to handle challenging situations in a professional manner
- Excellent organizational and collaborative skills, a strong willingness to learn, and a passion to develop both professionally and personally
- Solution-oriented and structured mindset and ability to explain complex facts in a comprehensible way
- Vocational training or experience in a professional service environment with a strong focus on customer service is a plus
- Fluent knowledge of English, both verbal and written, is a must
What You'll Do
- You will take on the role of a trusted advisor and contact person for a wide range of IT-related topics and support requests by building excellent relations with your internal colleagues.
- You will work with colleagues from different teams and support them in making the most of our technologies. Among other things, you will ensure that video conference facilities, workstations, and other IT equipment function properly.
- As a local contact, you will also assist with necessary infrastructure repairs and maintenance.
- As part of your role, you will work closely with our consultants and their teams to help them make the best use of the technology provided to meet their individual needs.
Method of Application
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