Schneider Electric develops technologies and solutions to make energy safe, reliable, efficient, productive and green. The Group invests in R&D in order to sustain innovation and differentiation, with a strong commitment to sustainable development.
We’re seeking an On-Site IT Support Intern – Schneider Digital- based in Lagos, Nigeria. He/she will be responsible for supporting Schneider Electric Workplace and infrastructure Equipment (including network-related ones) physically on-location at Schneider Electric facilities, including but not limited to:
Workplace equipment on-site services:
- Desk-side support.
- Hardware break and fix.
- Warranty Management (vendor and third-party contract management).
- IMACD (Installation, Move, Add, Change, and Disposal Services).
- Hardware and Software Asset tracking.
- Stock level Management
- Non-Catalogued Onsite Services (Non-Standard Service Requests).
Infrastructure Equipment on-site services:
- Eyes and Hand Support to the server and network administrator.
- Escort Services to external suppliers.
- Non-Catalogued Onsite Services (Non-Standard Service Requests).
- Level 1 support/responsibility to IT infrastructure
Your Role – Magic happens when you bring great people together!
- Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
- Provides HW Break & Fix support services to end users when hardware incidents need a replacement of a defective whole unit by an equivalent one.
- Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
- Provides Eyes & Hand support to operate technical task requests on infrastructure equipment and under the control of the remote administration team.
- Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
- Provide physical on-site and/or remote support services for end users in remote locations.
- Provide on-site support for any activities for server maintenance upgrades.
- Provide L1 support for audio/ visual equipment.
- Provide technical support for special events such as annual meetings, Board meetings, and training sessions for internal/external end users.
- Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.
- Coordinate with external vendors for service to location infrastructure components.
- Provide installation/relocation/disposal of network printers.
- Provide a secure location for storage of on-site tapes.
Qualifications
- Innovative and creative.
- A minimum of 6 months of end-user support experience in different platforms.
- A recent graduate 2021 - 2022 academic year in computer science or IT.
- Must have completed the NYSC program.
- Ability to work flexible hours depends on need.
- The successful candidate needs to be continually learning the latest platforms and technology tools.
- Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
- Excellent verbal and written communication skills.
- Excellent research, analytical, and problem-solving skills.
Why us?
You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities:
- Buddy/mentor - who will help you to find yourself in our company smoothly.
- Training tailored to your needs/experience.
- Relaxed, fun, and engaging environment – we’re not just about business: volunteering, different projects, and integration events.
- Experience in being part of the Schneider-Electric Africa expansion plans.
- Growth opportunities to develop technical and non-technical skills.
Method of Application
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