Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations. Interswitch, through its “Super Switchâ€Â provides online, real-time transaction switching that enable businesses and individuals have access to their funds across the 24 banks in Nigeria and across a variety of payment channels such as Automated Teller Machines (ATMS), Point of Sale (PoS) terminals, Mobile Phones, Kiosks, Web and Bank Branches.
Job Summary
- To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Implementation & Configuration on Applications
Responsibilities:
Incident Resolution
- Shall ensure that all 1st level incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams.
- Shall ensure proper cleanup of after effect of incidents with a view to eliminating financial exposure and customer dissatisfaction
- Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs.
- To adequately report problems resulting from incidents with a view to completely resolve root cause
Event Monitoring
- To ensure timely event detection with a view to averting critical incidents or proactively managing the outcome of such events.
- To ensure that incidents are created for all critical events and escalated by all means necessary to guaranty the shorted resolution timeframe
Implementation/ Configuration Management
- Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team
- Suggest improvement to the process with a view to make operations better
- Perform user acceptance tests (UAT) for 3rd party integrations
- Provide support to merchants and 3rd party integrators (e.g. CWIPs) integrating to our products
- Maintain high customer satisfaction levels with the projects handled
- Onboard customers on product/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications
Qualifications:
- BSc or B.Eng. in Computer Science/Business Information Technology
- Programming or SQL scripting skills added advantage
- ITIL foundation experience added advantage
Technical:
- A Basic understanding of SQL
- Basic understanding of Electronic funds transfer processing
- Understanding of Basic Networking/File Transfer protocol
- An understanding of Basic Linux Command
- A basic understand the concept of Kubernetes
- Basic knowledge of programming languages
- Trace/Data analysis
Method of Application
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