Job Description
- Are you a tech-savvy individual with excellent writing and marketing skills? Do you have a passion for operations management and a knack for leveraging technology to drive results?
- If so, we're looking for a dynamic young professional like you to manage our innovative job board platform!
Job Summary
- As an Operations Officer, you will play a crucial role in ensuring the smooth functioning of our job board platform.
- Your responsibilities will encompass managing the backend operations, ensuring seamless functionality, overseeing advertisement processes, optimizing job listings and conducting follow-ups to enhance user experience and maximize efficiency.
Key Responsibilities
Backend Management:
- Maintain and update the backend infrastructure of the job board platform.
- Monitor system performance, troubleshoot technical issues, and implement solutions promptly.
- Coordinate with IT and development teams to ensure the platform's functionality and security.
Job Listing Optimization:
- Review and optimize job listings for accuracy, completeness, and relevance to attract qualified candidates.
- Develop and implement strategies to improve searchability, categorization, and tagging of job postings.
- Monitor trends in job posting behaviors and adjust strategies to maximize job board effectiveness.
Advertisement Management:
- Manage the advertisement processes on the job board platform, including posting, monitoring, and optimizing ad placements.
- Collaborate with marketing and sales teams to align advertisement strategies with business objectives.
- Analyze advertisement performance metrics and provide insights for improvement.
Follow-Up Procedures:
- Implement follow-up procedures to ensure timely responses to user inquiries, feedback, and complaints.
- Conduct regular reviews of user interactions and engagement on the platform, identifying areas for improvement.
- Develop and maintain standardized follow-up protocols to enhance user satisfaction and retention.
Quality Assurance:
- Monitor job listings for accuracy, completeness, and compliance with platform guidelines.
- Implement quality assurance processes to uphold the integrity and credibility of the job board platform.
- Address any issues or discrepancies promptly and collaborate with relevant teams for resolution.
User Support and Engagement:
- Provide exceptional customer support to job seekers, employers, and other platform users, addressing inquiries, feedback, and complaints in a timely and professional manner.
- Implement strategies to enhance user engagement and retention, such as user outreach campaigns, feedback collection mechanisms, and community-building initiatives.
- Monitor user interactions and feedback to identify areas for improvement and implement appropriate solutions.
Qualifications and Skills
- Bachelor's Degree in Business Administration, Information Technology, or related field.
- Proven experience in managing online platforms, operations, preferably online job boards or similar digital platform or websites.
- Strong technical skills with proficiency in backend management tools, database, systems and web technologies
- Effective communication skills, both verbal and written, with the ability to collaborate with diverse teams and stakeholders.
- Analytical mindset with the ability to interpret data, identify trends and derive actionable insights.
- Detail-oriented approach with a focus on quality and accuracy.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Problem-solving skills and a proactive attitude towards addressing challenges.
- Familiarity with digital marketing and advertising principles is a plus.
Method of Application
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