RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.
- We are looking for a talented PR & Communications Manager who is passionate and detail-oriented to build and lead the PR & Comms team to grow recognition of RightCom as the leading customer experience management company in Africa by improving business impact for our customers and leveraging the extensive knowledge of our teams.
Responsibilities:
- Develop and implement a comprehensive PR communications strategy that aligns with the organization’s objectives
- Plan and execute PR and media relations campaigns to promote the organization’s brand
- Manage all external comms responsible for fostering positive relationships with key stakeholders
- Lead & evaluate PR agencies: PR comms calendar, comms opportunities, PR campaigns
- Collaborate with senior leaders and department heads to ensure consistent messaging across all channels
- Manage crisis communications and serve as a spokesperson for the organization when needed
- Monitor key debates and identifying story opportunities as well as potential issues
- Organize media events and media attendance at events and conferences;
- Supervise the active monitoring of the company’s reputation
- Showcase the success and demonstrate the value of PR to the business.
- Manage the budget for the PR communications department and ensure that resources are used effectively
- Encourage sharing of best practice between countries
Qualifications:
- Bachelor’s degree in marketing, communications, journalism, or a related field
- 4+ years PR & comms experience (either PR agency and in-house experience)
- Solid understanding of the Nigeria and Africa media landscape
- Experience working with international teams, or on global PR comms
- Excellent command of the English language and preferably excellent command of the French language
- Advanced computer literacy is required.
- Excellent communication, writing, and presentation skills—you thrive on the details and the big picture too
- Experience collaborating effectively on campaigns with stakeholders across multiple teams & managing PR agencies
- Experience with media and community events
- Strong international media network experience and networking attitude
- Ability to find/review ambassadors, and spokespeople and brief/craft messaging for them is a plus
What we offer:
- Probably the best employee experience
- Competitive remuneration package
- Work in an international, dynamic and fun atmosphere
- Huge learning experience in using best practices and global environment
- Constant personal and professional development
- Hybrid position with frequent travels around Africa mainly in our operating countries
Method of Application
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