Infytel Communications Ltd. is a leading information technology company that specializes in providing industry-focused solutions integrated with leading-edge ICT solutions to clients in the government, financial services, real estate, hospitality, and other sectors.
Role Description
- The Presales Engineer for Email API is pivotal in supporting the sales team and prospective clients throughout the sales process.
- This role involves understanding client requirements, designing tailored solutions using the company's email API products, and demonstrating the value and capabilities of these solutions to potential customers.
Key Responsibilities:
- Develop a thorough understanding of the company's email API products, including their features, benefits, and practical applications.
- Stay updated with industry trends, best practices, and competitor offerings.
- Collaborate closely with the sales team to comprehend customer needs and specifications.
- Conduct comprehensive technical presentations and product demonstrations for prospective clients.
- Address technical inquiries and issues raised by customers during the sales process.
- Work alongside customers to craft customized solutions that align with their specific requirements using the company's email API products.
- Prepare and present detailed proposals, including technical specifications and integration strategies.
- Assist customers in developing and executing PoCs to illustrate the feasibility and advantages of proposed solutions.
- Provide ongoing technical assistance and guidance throughout the PoC phase.
- Collaborate with the sales team to refine and develop effective sales strategies and tactics.
- Contribute to the creation of sales materials, such as technical documentation, whitepapers, and case studies.
- Assist in preparing responses for RFPs/RFIs, focusing on technical content.
- Deliver training sessions to internal sales teams and external partners on the company's email API products.
- Develop and maintain technical training resources and documentation.
- Gather and relay customer feedback to the product development team to inform future product enhancements and features.
- Identify and communicate potential new business opportunities based on customer needs and market insights.
Qualifications
- Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
Experience:
- Proven experience as a Presales Engineer, Sales Engineer, or similar role, preferably in the SaaS or API industry.
- Strong understanding of email protocols, API integrations, and related technologies.
Technical Skills:
- Proficiency in programming languages such as Python, JavaScript, or similar.
- Familiarity with RESTful APIs, SMTP, IMAP, and related email technologies.
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
Soft Skills:
- Excellent communication and presentation skills.
- Strong problem-solving and analytical abilities.
- Ability to work collaboratively with cross-functional teams.
- Customer-focused mindset with a passion for helping clients succeed.
Method of Application
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