Project Officer - Cash and Asset Transfer at Catholic Relief Services (CRS)

Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist person on the basis of need, regardless of creed, ethnicity or nationality works through local church and non-church partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS re-established presence in Nigeria m 2000 and currently focuses on agriculture, HIV and health extractives and governance, and peace building programming.

Job Summary:

Under the Emergency Child Health project, S/he will coordinate and deliver various Red Rose, YouTrack and other ICT4D related services per established agency ICT4D policies, procedures, and service standards to support high-quality distribution. S/he will provide responsive, professional service and technical support to CRS and JDPC staff to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.

Roles and Key Responsibilities:

• Deploy, configure, and maintain Red Rose devices and monitor databases, including networks, servers, and telecommunications. 
• Provide field-level technical support to vendors and staff on the CAT platform and CAT devices. 
• Troubleshoot and address any issues to ensure optimal performance of the networks, servers and devices. 
• Configure and maintain applications and CAT devices as per the CAT Strategy. 
• Responsible to provide and withdrawing CAT access to staff .
• Communication with CAT platform service provider.
• Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
• In collaboration with relevant staff, maintain inventory of ICT4D equipment, hardware, and software and ensure adequate supply and functionality, both in the office and in the field. 
• Provide input to budget for ICT4D related expenses.
• Coordinate relationships with suppliers to facilitate delivery of ICT4D-related services that meet CRS business requirements and needs.
• Support capacity building initiatives, remotely or on-site, to staff, partners and end-users to ensure efficient and consistent adoption and use of ICT4D applications.
• Prepare statistical reports on ICT4D-related data and metrics. As needed, implement measures to ensure required standards are met. 
• Export of campaigns data from CAT platform to Vector control team.
• Export data from YouTrack platform and support with accountability reports.
  • Planning, development, implementation and management of CAT Strategy Component Trainings and ICT4D.
  • Directly provide user training and training support.
  • Create materials and presentations for trainings and reports.
  • Create and maintain inventory on training document versions, software, applications and reports.
  • Maintaining documentation of processes, procedures and troubleshooting guides.
  • Assess user capacity and suggest trainings on areas in need of improvement.

Required Languages – English, Hausa

Travel - Must be willing and able to travel up to 20 %.

Knowledge, Skills and Abilities

• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation.
• Minimum of two years of work experience in a position with similar responsibilities. Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented and results-oriented.
• Demonstrated experience building ICT4D capacity with professional staff.
• Knowledge of ICT4D trends, applications, and technologies.
• Knowledge of MS Project and Office applications.
• Expert-user level knowledge of agency-supported ICT4D solutions.
• Solid knowledge of backup and disaster recovery systems.
• Strong client-service focus; able to work with diverse groups of people in a team-oriented environment.
• Skilled in obtaining information necessary to accomplish duties.
• Able to prioritize work, multi-task and meet deadlines.
• Problem analysis and problem resolution at functional level.
• Able to quickly research, learn, and implement new technologies.

Preferred Qualifications

• Cultivates Constructive Relationship.
• Promotes Learning.
• Able to communicate technical ideas and concerns in a non-technical environment.
• Able to adapt and learn. Willingness and ability to travel to field locations and sometimes on short notice.

Supervisory Responsibilities (if none, state none)

Key Working Relationships:

• Internal: Emergency Coordinator, Sector Advisors, Project Manager, MEAL coordinator, MEAL officer,  Partner Accountability Officers and Partner Project Officers
• External: Red Rose Team, You Track, end-users, etc.

Basic Qualifications

• Bachelor's degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) highly preferred. Significant work experience in a directly related field combined with appropriate training/certificates will be considered in lieu of degree
• Minimum of 4 years of relevant field-based experience support emergency projects. 

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions. 
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

Method of Application