We believe that our technology can universally change the way in which financial services are distributed and accessed by the new digital economy RedCloud is a leading technology firm based in London, UK. With regional offices across Africa, Latin America, and Southeast Asia, we provide banks, corporates, and governments in emerging markets with an innovative new technology platform. Founded in 2012, we are renowned for our involvement in M-PESA, the world’s most successful mobile money service delivering thousands of transactions daily.
- As the Retail Analyst (Nigeria), you will be responsible for analysing data related to Sales operations and digital adoption on our open commerce platform.
- Your role involves extracting meaningful insights, identifying trends, and providing recommendations to enhance the platform's performance and user experience.
- The successful candidate should have background in data analytics.
- The successful candidate report to Operations Manager – Nigeria.
Main Responsibilities
Sales Operations Analysis:
- Analyse Field visits data to report on daily productivity trends and monitor key performance indicators (KPIs) with a view to optimize field team output.
- Evaluate the effectiveness of Field team strategies and provide recommendations for improvement e.g. Buying frequency, Visit Plan indicators
- Conduct trend analysis on various data sets, including product sales, user engagement, and platform utilization.
- Collaborate with the sales team to understand market dynamics and customer behaviour while aligning data analysis with business goals.
- Provide data-driven insights to support marketing campaigns and sales initiatives and create detailed reports and visualizations to communicate findings to stakeholders.
- Conduct ad hoc analysis based on specific business queries or challenges.
KPI Monitoring:
- Daily and Monthly monitoring and reporting on key performance metrics related to all Retail Growth Team Members across the hierarchy.
- Identify areas of improvement and work with relevant teams to implement changes.
- Profitability Tracking – Tracking outcomes in terms of total Retail Growth trading volume vs. Spend (i.e. Marketing Outgo & Logistics Outgo) vs. Commission to determine Distributor and AM level profitability outcomes.
User Experience Enhancement:
- Analyse user feedback (CX Data) and behaviour to suggest improvements in the overall user experience.
- Collaborate with the product development team to implement user-centric changes.
Experience we think you'll need:
- Advanced MS Excel knowledge
- Minimum 3 – 5 years professional experience
- Bachelor's degree in business, Statistics, Data Science, or a related field.
- Proven experience as a Retail Analyst or similar role.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis tools and software (Power BI, Tableau, ThoughtSpot (preferable))
- Excellent communication skills for conveying complex data insights to non-technical stakeholders.
- Knowledge of the FMCG sector and digital commerce platforms is a plus.
- Keen attention to detail and adherence to deadlines
- Ability to work independently with high degree of accountability, while also able to collaborate cross-functionally with other departments.
Technical Requirement
- Office 365 – MS PowerPoint, MS Excel
- T-SQL
- Data visualisation tools (like Tableau, ThoughtSpot and Power BI)
- Ability to analyse and draw insights from data.
Method of Application
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