FairMoney is a digital platform in Nigeria that allows you access instant loans in a few minutes through our android app.
Role Overview:
The Senior Business Analyst – Operations will be responsible for conducting analysis across Supply Chain, Retention, and Onboarding teams under the operations umbrella. This role plays a key part in optimizing processes, identifying inefficiencies, implementing controls, and supporting strategic decision-making. The Senior Business Analyst will report directly to the Operations Director.
Key Duties:
Data Analysis and Reporting:
- Analyze key metrics across Supply Chain, Retention, and Onboarding functions to identify trends and areas for improvement.
- Develop and maintain dashboards to track key performance indicators (KPIs).
- Present data-driven insights to senior management to support strategic decisions.
Process Optimization & Efficiency:
- Identify inefficiencies in logistics, retention, and onboarding processes and propose improvements.
- Support leadership in implementing automation and streamlined workflows.
- Work closely with teams to ensure operational efficiency and cost-effectiveness.
- Implement controls and standardized processes to ensure consistency and monitoring.
Cross-Functional Collaboration:
- Partner with logistics, customer success, and finance teams to execute operational initiatives.
- Act as a liaison between departments, ensuring alignment on key projects.
Strategic Planning & Decision Support:
- Assist in developing operational strategies to improve performance and reduce costs.
- Provide data-backed recommendations to enhance decision-making.
- Support business growth initiatives by leveraging operational insights.
Qualifications and Skills:
- Bachelor's degree in Engineering, Business Administration, Data Analytics, Supply Chain, or a related field (MBA is a plus).
- Minimum of 3-5 years of experience in operations analysis, data analytics, or business strategy.
- Advanced proficiency in Excel and SQL (mandatory).
- Experience with Tableau as the primary BI tool.
- Strong analytical and problem-solving skills, with the ability to extract insights from large datasets.
- Strong communication skills to present complex data clearly.
- Ability to adapt to a fast-paced, dynamic work environment.
Method of Application
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