AB Microfinance Bank Nigeria is a foreign-owned financial institution, based in Lagos state, which offers a broad range of financial services to micro, small and medium scaled business.
Key Responsibilities
- Assist the manager in managing schedules and workloads of team members.
- Assist the manager in coordinating the e-channels activities to deliver high-quality services.
- Monitor the daily sales of the e-channels regarding registering of new clients and activity rate as well as the target achievements.
- Assist in training delivery when required, implement approved process improvements.
- Compile reports to track adherence to established service-level targets.
- Creating and updating relevant department documentation.
- Be a key player to develop creative and innovation solutions to deliver a competitive client journey.
- Translate clients’ requirements into business requirements for implementation.
- Implementation pilot of new e-channel products.
- Support the e-channel comparison with competitor offering on services, promotions and special offerings on e-channels and update Managers.
- Coordinate with users to determine the business needs for automation, evaluate business requirements and present the same to in a non-technical manner.
- Support the smooth operations of electronic channels and Recommend enhancements in current Processes to improve the quality and efficiency.
- Daily monitoring of conflicts and their resolution. Support the day-to-day reconciliation of the e-channel transactions.
- Liaise with customer care to uncover new trends and customer needs in the market and coordinate the validated learning until pilot phase.
Minimum Requirements
- HND qualification / B.Sc. Degree in any related field.
- Minimum of 5 years of experience in Operations environment within a Bank or FINTEC.
- Hands-on experience in e-banking / e-commerce product development.
- Excellent knowledge about Mobile Banking/ATMs/IVR/Web Management/Internet Banking
- Good communication skills (verbal & written).
- Good analytical skills and Attention to details.
- Good coaching skills and Multicultural awareness.
- Good problem identification and problem solving skills.
Method of Application
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