Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world. Our experience and expertise enable companies to focus on their core objectives, expand their service offering and exceed their customer expectations.
Responsibilities
Incident & Problem Management
- Respond to and resolve escalated infrastructure issues from L1 support.
- Perform root cause analysis and implement long-term solutions.
- Collaborate with L3 engineers and vendors for complex issue resolution.
Infrastructure Operations
- Monitor and maintain servers, storage, network devices, and cloud (Azure) infrastructure.
- Perform routine maintenance, patching, and upgrades across systems.
- Support backup, disaster recovery, and business continuity operations.
- Develop and execute daily maintenance scripts for preventive monitoring and reporting.
Automation & Scripting
- Create and maintain scripts (PowerShell, Bash, Python) to automate operational tasks.
- Support deployment and configuration of infrastructure using Infrastructure-as-Code (IaC) tools such as Ansible or Terraform.
Documentation & Compliance
- Maintain accurate documentation of systems, configurations, and procedures.
- Ensure compliance with internal policies and external frameworks (ISO 27001, PCI-DSS).
- Participate in audits and provide technical evidence as required.
Collaboration & Mentorship
- Partner with application support, DevOps, and security teams to ensure smooth operations.
- Mentor junior engineers and promote knowledge sharing within the team.
- Contribute to change management and release planning processes.
Qualifications
Education & Certifications
- 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
- ITIL Certification (Foundation or Expert v3 / Managing Professional / Master preferred).
- Microsoft Certified: Azure Administrator Associate.
- Oracle Certified Professional – Oracle Linux or Oracle Cloud Infrastructure Architect.
- Red Hat Certified Engineer (RHCE).
- VMware Certified Professional – Data Center Virtualization (VCP-DCV).
- Certified Kubernetes Administrator (CKA) (for RKE pods).
Experience & Skills
- 4+ years of experience in IT infrastructure support or systems administration.
- Strong knowledge of Windows/Linux servers, virtualization (VMware, Hyper-V), and networking.
- Hands-on experience with cloud platforms (Azure, AWS, GCP) and hybrid environments.
- Skilled with monitoring tools (Nagios, Zabbix, SolarWinds) and ticketing systems (ServiceNow, Jira).
- Familiarity with FinTech or banking compliance standards is highly desirable.
- Strong analytical and problem-solving skills, with a process-driven mindset.
- Excellent communication and stakeholder management skills.
- Proven ability to work in fast-paced, high-compliance environments.
- Multi-country or Pan-African experience is advantageous.
Method of Application
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