Senior Manager - Corporate Communications at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Mission: 

• To oversee the development and strategic alignment of bespoke, business-wide internal and external communication and content for the relevant traditional and new media platforms, achieving consistency and clarity of messaging and also eliciting understanding and empathy for the MTN position among critical stakeholders.

Description:

• Assist in the formulation and implementation of the overall communications strategy in accordance with MTN business plan.
• Develop effective multi-platform/multi-stakeholder communication strategies and appropriate governance guidelines.
• Develop and ensure the appropriate ‘corporate speak’ for all internal and external communication.
• Collate, distill, and align diverse messages for consistency and clarity among multiple platforms.
• Interpret multi-faceted business information and develop bespoke communication for critical stakeholder groups.
• Ensure premium quality standard of communication/content and determine relevance/suitability for each audience.
• Assist in the development, management, and production of high-level content (internal/external) for CEO/Executives.
• Champion development and dissemination of messages that highlight MTN’s successes and contributions to increase advocates and brand preference.
• Drive an increase in MTNN’s Net Promoter Score.
• Strategic partnerships with MTNN leadership team to drive awareness of actions and their impact on company image and reputation, as well as the impact of non-compliance on the bottom line.
• Network and build solid relationships with business units and relevant third parties (e.g., technical partners, business consultants, etc.) and develop a close working relationship with relevant information sources to deliver an integrated communication service to the business.
• Prioritize ecosystem communication and engagement to deliver business value.
• Collaborate with business units for effective communication of business priorities and leverage measurement platforms to fuel/support continuous improvement and optimization.
• Review the performance of individual team members and complete evaluation in accordance with business-wide performance processes and schedules.
• Coach and train the Corporate Communications team to sharpen their skills and capabilities; ensure understanding of objectives and deliverables; and regularly review development needs, providing opportunities for the team to build on training done and improve productivity

Education:

• A degree in a related field
• Proficiency in English—Advanced
• Outstanding verbal and written communication skills
• A master’s degree or relevant professional qualifications may confer an advantage.

Experience: 

9-17 years’ work experience including:

• 6-8 years’ experience in corporate communications & strategy/content development or communications consultancy 
• Manager track record of 5 years or more, with at least 3 years in relevant sector/ industry 
• Work across diverse cultures and geographies advantageous · Significant evidence of literary pursuits and subject matter expertise will confer a significant advantage.
• Experience working in a medium- to large organization. 
• 3 years project management experience, preferably within an NGO/C.S.I. environment Knowledge of telecommunications will be an advantage.

Method of Application