For 15 years we have been building and managing telecommunications towers that are the essential backbone of mobile telecommunications in Africa - the leapfrog technology driving economic development, prosperity and self-sufficiency across the continent. Right now, IHS is leading a new telecoms service sector driven by the growth of middle class business and consumer demand for mobile and data. We are the partner of choice for Africa’s and the world’s leading network operators because they demand the widest reach and highest reliability for their customers, and the highest standards of governance and operational excellence for themselves. Our long-term contracts and strong sustainable cash flows mean IHS is a unique, low risk entry point for investment in Africa. Over the last four years, IHS has brought over US$5 billion of investment to the continent. Our belief is that the future economic and social development of Africa will be exponentially accelerated by mobile connectivity, and our team of over 1,000 engineers in five countries is focused on making this happen. We are committed to developing our people and the communities we serve, and to help people and businesses across the region build a powerful, prosperous future - by Africa and for Africa. IHS is Africa’s leading mobile infrastructure company. Founded in 2001 by an experienced team of engineers and business people, IHS serves clients responsibly in the building and managing of effective telecommunications infrastructure and by employing the highest quality people, services and equipment.
Job Purpose
The Senior Manager, Network Assurance – PPM plays a pivotal role in managing all routine maintenance and O&M activities of the regional operations departments. This management position overseas the vendor technical interventions, SLA administration, O&M process compliance and contract delivery. In addition, the role provides strategic support to the Senior Manager, Network Assurance on all regulatory and customer SLA matters.
Key Responsibilities
- Manage all Planned Preventive Maintenance end to end.
- Develop and continuously deliver vendor governance and SLA administration strategies.
- Drive daily O&M process compliance.
- Identify gaps and implement all SLA penalties.
- Minimize business exposure to regulatory issues that may occur due to O&M activities and prompt resolution of all regulatory escalations.
- Provide end to end customer support on post integration/RFI issues.
- Network tools and database management for vendors.
- Oversee the administration and requisition of spare parts for Inhouse Portfolio
- Build and maintain strong relationships with vendors to facilitate smooth operations.
- Collaborate with internal and external stakeholders to drive performance.
- Perform other tasks and duties as assigned by the Regional Director, Operations
Job-Specific Competencies
Functional:
- Strong technical field operations experience in a Telecoms company
- Stakeholder Management
- Project Management
- SLA Fulfilment
- Strong Communication Skills
- Network Tools Administration/Management
- Data Analysis
- SLA Administration
- Problem Solving
Behavioural:
- Leading & Influencing
- Collaboration & Teamwork
- Decision Making
Qualifications & Experience Required
- Bachelor’s degree in Telecommunications Engineering or any related discipline.
- 5-8 years related experience in telecoms Field Operation and stakeholder management.
Organizational Competencies
- Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
- Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
- Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
- Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
- Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
Method of Application
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