PressOne Africa is an early-stage startup helping entrepreneurs retain their customers, through a centralised voice communication platform. We are on a mission to help entrepreneurs across Africa build more customer-centric businesses.
Role Overview
- As a Senior UX Writer & Content Strategist, you will be responsible for crafting well-structured, engaging, and easy-to-understand content that helps customers navigate our platform, troubleshoot with ease, and maximize their PressOne experience.
- This role blends UX writing, product education, and content strategy to drive customer satisfaction and product adoption.
Key Responsibilities
UX Writing & Content Strategy
- Write clear, concise, and user-friendly content for emails, in-app messages, newsletters, blogs, and help guides.
- Simplify complex technical product features into digestible, non-technical content for business owners, managers, and teams.
- Develop engaging, conversion-focused content that enhances the user experience and reduces churn.
Enhancing Self-Serve Support
- Build and continuously refine PressOne’s knowledge base, FAQs, and troubleshooting guides.
- Collaborate with the support team to create content that addresses frequent customer issues.
- Improve onboarding sequences and product education content to help new users set up their PressOne accounts successfully.
Collaboration & Content Optimization
- Work closely with product managers, designers, engineers, and customer support teams to ensure a seamless user experience.
- Conduct A/B testing and use customer insights to refine and improve content over time.
- Develop micro-copy (e.g., button labels, error messages, onboarding steps, tooltips) to improve product usability.
Qualifications & Experience
- 5+ years of experience in UX writing, content strategy, or related roles.
- Proven ability to write with clarity, simplicity, and precision—no fluff, no jargon.
- Experience writing for SaaS, B2C, or communication tools is a plus.
- Strong understanding of customer pain points and the ability to anticipate questions before they arise.
- Ability to structure content effectively using formatting, headings, and visual hierarchy.
- Experience working with cross-functional teams (product managers, designers, engineers, and customer support).
- Knowledge of A/B testing, customer insights, and content performance tracking.
- Familiarity with documentation tools like Slite is a plus.
- Impeccable proofreading and editing skills.
- Strong ability to translate complex technical concepts into simple, customer-friendly content.
- Fast execution and high attention to detail.
Method of Application
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