BluDive Technologies Limited (BluDive) is an ICT solutions company that offers strategic outsourcing, IT infrastructure management services and technical support services that enable corporations efficiently optimize their operational capabilities as well as increase system uptime and minimize revenue loss. BluDive was founded in December 2014 with a commitment to provide custom IT services that are responsive to client needs and provide exceptional customer service support. Our business model is built on the values of diligence, excellent service delivery and customer satisfaction.
Job description
The service delivery, project and channel management positions are designed to guarantee seamless operations of the company’s activities with a view to promoting effectiveness, efficiency and customer satisfaction.
Service Delivery & Project Management
External:
- Monitor services delivered to clients with a view to meeting SLAs
- Monitor contract and invoice customers on contract renewal
- Coordinate and review quarterly performance management reports/ reviews from customers with a view to promoting customer satisfaction
- Monitor and manage all external IT related projects from start to finish
- Manage and provide reports on project teams and customers expectation/business goal.
Internal:
- Monitor and manage all internal IT related projects from start to finish
- Supervise the development and advancement of BluDive’s IT infrastructure
Channel Management:
- Manage all partner OEMs (IBM, DELL, VMware, Hitachi, Cisco)
- Provide requirements for each partnership level competencies for each OEMs
- Provide periodic updates on events, training activities, incentives.
- Coordinate company’s staffs activities( trainings and exams) to meet partnership objectives under each OEMs
- Understand and manage opportunity registrations, bonuses and incentives for OEMs
- Ensure periodic partner compliance with OEM partner agreements/requirements
- Establish productive and professional relationships with channel management of each OEMs
Minimum Requirements:
- Bachelor degree in any discipline
- 5 years cognate work experience
Added Advantages:
- Master’s degree in any management related course
- Project management certification
Job Type: Full-time
Pay: ?600,000.00 - ?900,000.00 per month
Education:
- Undergraduate (Preferred)
Experience:
- Service Delivery Management: 5 years (Required)
License/Certification:
- Project management certification (Preferred)
Method of Application
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