Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria. The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global experience in the corporate world, security, intelligence and financial industries. The groups activities encompass Guard Services, loan and PDO Recovery, Patrol system, and tracking systems.
Salary: 221,000
Duties and Responsibilities:
- Supervises laying of cables directly in trenches or string it through conduits running through trenches
- Conducts quality control of fibre project at all steps of implementation & acceptance in accordance with the following Fibre Optics OSP Parameter, (Manhole, Route Marker, HDPE & PVC Duct, Bridge Attachments, crossings (road, drainage, streams, etc.), Blowing & Pulling, Splicing, Joint Box, ODF / DDF, Site Entrance etc.
- Monitors and reports all assigned projects at dedicated sites and ensuring timely completion of projects with strict compliance of HSE policy procedures.
- Plans and schedules project timelines and milestones using appropriate tools.
- Proffers cost cutting strategies for each project while showing loyalty, honesty, transparency and dedication in daily duties.
- Ensures excellent customer relationship management; vendor management, and resolution of complicated community issues as well as other issues.
- Inspects, approves and signs-off all implementation and as-builtdrawings steps and documentation.
- Optimizes backbone performance and losses by reducing extra cable joints.
- Manages technical discussion and problem resolutions with vendor and contractor.
- Submits all progress reports and documentation requirements of the retail business in the project implementation process.
- Suggests value and service improvement initiatives to customers based on service fulfillment expertise and experience.
- Receives and manages service escalations from the Customer Experience and Advocacy unit, communicates the status and remediation plan and follows through till the issue is resolved.
Educational Qualifications & Functional Skills:
- A Bachelor’s degree in Engineering, Computer Science, or an equivalent in working experience.
- A Master’s degree in Engineering, Computer Sciences or any other related field (preferred)
- Minimum of 5 years’ Service Fulfillment experience in the IT/Telecommunications field – Broadband Service Operations in particular.
Method of Application
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