Phase3 Telecom is Africa’s leading aerial fibre optic network infrastructure provider, delivering world class connectivity and network solutions to the continent’s largest telecoms networks and IP providers, as well as a growing number of businesses and homes. Incorporated in 2003, Phase 3 was licenced as a national long distance operator to provide transmission services in 2006. Since then, Phase 3 has built a fully owned and operated 7000km open access aerial fibre optic network using our exclusive Right of Way along Nigeria’s power transmission infrastructure. We are constantly expanding our network in Nigeria and are working in partnership with the ECOWAS secretariat to broaden our reach into the sub-region as part of the Intelcom II initiative to ensure interconnectivity across West Africa. A project which has been incorporated by the ITU as central to the achievement of its Connect Africa initiative. We are also deepening the services that we are able to offer. From a purely transmission and backhaul service set we have built a suite of enterprise and retail products designed to bring world class internet directly into the businesses and homes of ordinary Nigerians.
Job Summary
- The NOC Engineer is pivotal to service management as s/he oversees network surveillance and incident management activities which are at the core of the business.
- The NOC Engineer is to ensure maximum service availability and performance; to provide support services for Engineering and other technical teams.
Key Responsibilities
- 24/7 network monitoring and surveillance via the NMS.
- Perform network alarm analysis, correlation and interpretation
- Opening and recording of incident details of trouble-ticket whenever there is an incident on the network 0-10mins/
- Escalation of incident to line manager.
- Manage the communication with the field support engineers and other third party on the SLA/KPI fulfillment.
- Generate network availability and daily performance reports.
Requirements
Qualifications
Academy and Education background
- HND/BSC in Electrical Engineering /Telecommunication/Electronic/Computer Engineering or equivalent.
Experience:
- Minimum 0-2 years of experience in network operations (SDH & WDM)
- Can carry out testing using IP and optical network tools
- Knowledge of IP/MPLS network platforms
- LAN troubleshooting
- IP address management
- Ability to manage network monitoring platforms
- Customer support
Knowledge & Skills:
- Good knowledge of Access and Transmission networks
- Good Knowledge of data analytics, Microsoft Excel and presentation skills
- Excellent interpersonal, written and verbal skills
- Ability to think quickly, take the initiative and willingness to make judgment calls
- Customer management
Method of Application
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