Site IT Support Officer? - Golden Penny Pasta at Flour Mills of Nigeria Plc

Flour Mills of Nigeria Plc was incorporated in September 1960 as a private limited liability company, and commenced operations in 1962 with an installed capacity of 600 metric tons per day. The Company was converted to a public limited liability company in 1978, and its shares were subsequently listed on The Nigerian Stock Exchange. In its 54 year history, Flour Mills has remained at the forefront of wheat milling in Nigeria. The Company’s flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria. Flour Mills has invested over N25billion in milling infrastructure over the last seven years, to maintain its competitive advantage. Today, Flour Mills has a rated milling capacity of over 8,000 metric tons per day, making it one of the largest single site mills in the world. The Company’s flagship mill located in Apapa, Lagos comprises of 10 integrated mills. Each mill was designed as a multilevel operation in order to optimize the use of gravity in the sifting process, thereby reducing the energy requirements. In addition, the Company maintains dedicated mills to the processing of different wheat varieties to produce different flour types. This has ensured consistent quality of its products for 50 years. The Apapa Mill also boasts of modern silos with a storage capacity to 191,000 metric tons. Flour Mills has also made significant investments in power generation. The Company has 11 General Electric (GE) Jenbacher gas generators at its Apapa Mills, with a combined capacity of 30 megawatts. This has enabled the company to reduce the occurrence of production stoppages. In addition, the Company has a 30megawatt diesel plant at the same site to act as a backup in the event of any shortage of feedstock to the gas generators.

PURPOSE OF THE JOB 

Responsible for overseeing seamless IT operations at the site, serving as the primary IT contact point for maintaining site technology infrastructure, providing expert technical support and effective implementation of IT policies. 

THE JOB 

• Ensure the availability and reliability of the network, servers, and other critical IT infrastructure.  
• Acting as a liaison between the site and HQ IT Unit to ensure alignment with company-wide IT strategies and initiatives.  
• Educating users on IT tools, systems, and best practices. 
• Maintaining site-specific IT documentation, such as SOPs and inventories.  
• Collaborating on IT migrations, upgrades, and installations. 
• Monitoring client systems for updates, patches, antivirus definitions, and compliance metrics.  
• Resolving IT incidents promptly to minimize downtime.  
• Managing the configuration and installation of approved software and hardware on company devices. Etc. 

THE PERSON MUST 

• Have excellent customer service, strong interpersonal and effective communication skills.   
• Able to collaborate and engage with cross functional business stakeholders.   
• Possess analytical and problem-solving abilities.  
• Possess the ability to organize resources and establish priorities.  
• Be able to work independently and collaboratively with a team.  
• Have a keen eye for details. 

QUALIFICATION 

• First degree (BSC/HND) in Computer Science or related courses.  
• IT Information Library (ITIL) & Microsoft certification.  
• Security & network certification are added advantages. 

EXPERIENCE 

• 3 years' experience in a similar capacity.   

• Knowledge of current trends and developments in information technology. 

Method of Application