Club Concierge Africa (CCA) is an African hospitality and travel group offering travel and tourism products. CCA offers its services through 4 brands, namely Concierge Resort
The Role
- We’re looking for a creative, strategic, and highly engaged Social Media & Community Manager to grow our digital presence and deepen our relationships with travelers around the world.
- You’ll own our social channels, create content that inspires wanderlust, and foster an engaged community of passionate adventurers.
- If you live and breathe storytelling, trends, and travel, this role is for you.
Responsibilities
Social Media Strategy & Execution:
- Own and execute the day-to-day management of all social platforms (Instagram, TikTok, Facebook, LinkedIn, Pinterest, etc.).
- Develop and maintain a content calendar aligned with marketing campaigns, product launches, and brand moments.
- Create and publish high-quality, engaging, and on-brand content (posts, reels, stories, videos, etc.).
- Stay on top of trends and platform updates to keep our content fresh and relevant.
- Analyze performance metrics and optimize content based on insights and community feedback.
Community Engagement & Growth:
- Build, nurture, and grow an engaged community of travelers and followers across platforms.
- Actively monitor and respond to comments, DMs, tags, and mentions to drive meaningful conversations and customer loyalty.
- Develop and execute initiatives that turn followers into superfans (e.g., UGC campaigns, ambassador programs, giveaways, live events).
- Identify and build relationships with influencers, creators, and like-minded brands.
Collaboration & Coordination:
- Work closely with the content, design, and marketing teams to align messaging and visuals.
- Partner with customer experience and product teams to share community feedback and insights.
- Coordinate with external creators, freelancers, and agency partners as needed.
What We’re Looking For
- 10+ years of experience managing social media and/or online communities for a brand—ideally in travel, lifestyle, or hospitality.
- Deep understanding of social platforms, content formats, algorithms, and analytics.
- Strong visual eye and ability to brief or create aesthetic, on-brand content.
- Excellent communication skills—both written and visual.
- Proactive, organized, and obsessed with staying ahead of digital trends.
- A natural community builder who thrives on connection, storytelling, and shared experiences.
- Passion for travel and cultural exploration is a must!
Bonus Points For:
- Experience with tools like Later, Sprout, Canva, Figma, or Adobe Creative Suite.
- Video editing or photography skills.
- Influencer marketing or UGC management experience.
- Knowledge of SEO, email marketing, or web content strategy.
Method of Application
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