GIG Logistics is a courier and logistics services company headquartered in Lagos, Nigeria. Incorporated in 2012, it is a subsidiary of the GIG Group, an intelligence and technology management company based in Nigeria. The company has service centres in Nigeria, Ghana and the United States of America.
Job Description
- Handling incoming requests/complaints from customers by e-mail or other social media platforms and managing their inquiries or requests
- Using of company’s policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Providing information on complaints regarding specific products as well as services
- Selling additional services by recognizing opportunities to up-sell accounts; explaining new features
- Escalating mails with complex queries to appropriate staff
- Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer interaction
- Resolving customers’ issues and providing adequate resolution, via troubleshooting techniques.
- Attend to other assigned duties
Qualifications
- Must have a minimum of one (1) year contact center experience at The GIG Group
- Must currently be a part of the outbound/Resolution team
- Strong Social Media Skills
- Professional writing and reporting Skills
- Excellent Customer service skills
- Good working knowledge of the CRM systems
Method of Application
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