We are strongly convinced that your home or office space is not complete until you fit it with the right furniture. Whether you are looking for a coffee table, an armchair or an entire collection of furniture, Majeurs Chesterfield sees it as an obligation to deliver nothing short of a stunning range of diverse design choices.
Job Description
- Monitor and respond to feedback, handle complaints, and manage crises to maintain and improve the brand's reputation.
- Track, analyze, and report on community metrics to understand community behaviour and trends, inform strategy, and measure effectiveness.
- Create and curate content, scheduling posts, engaging with followers, analyzing performance metrics, monitoring trends, and collaborating with team members to execute social media strategies effectively.
- Set and implement social media and communication campaigns to align with marketing strategies.
- Provide engaging text, image and video content for social media accounts.
- Respond to comments and customer queries in a timely manner.
- Focus on brand's content, presentation and developing the brand's digital community.
- Engage audiences across social media networks to increase brand loyalty and grow authentic connections.
- Oversees the one-to-one or one-to-few interactions that strengthen relationships and promote brand advocacy.
- Produce new content, constantly innovating to push new ideas and formats and measuring how well those ideas perform.
- Building and nurturing relationships with the brand's community, fostering engagement within the community by responding to comments, answering questions, and moderating discussions.
- Serve as a point of contact for the company’s social media platforms such as Facebook, LinkedIn, YouTube, Instagram, forum, etc.
- Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive.
- Work with the marketing, creative, and customer experience team to create high quality, engaging, relevant, and timely content.
- Manage the social media editorial calendar and ensure the content is published by the stipulated deadlines.
- Foster and strengthen new relationships with key influencers within the community
- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation.
- Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback.
- Keep up to date to the latest social media trends and emerging social media platforms in the industry.
Requirements
- Candidates should be a graduate of Business Administration, Marketing, Mass Communication, BSc, MBA, HND, etc.
- 5 years of experience.
- Experience in community management
- Familiar with social media platforms
- Proximity to Surulere is an added advantage.
- Furniture or Interior Decoration knowledge is an added advantage.
Method of Application
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