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Social Media Officer/Customer Service Officer at CNL HOMES LIMITED

CNL HOMES LIMITEDLagos, Nigeria Digital Marketing
Full Time
CNL HOMES LIMITED is a modern Real Estate Development firm established to make Home ownership easy for every Home seekers in Nigeria. We pay close attention to delivering quality Real Estate services towards ensuring over 100% Return on investment for our investors in both the short and long term. If you require Affordable property with flexible payment plan, CNL HOMES LIMITED is the firm you should trust.

We are seeking a young smart female Realtor with experience in Social Media management and Customer support for a full-time role in managing our Social Media and Customer Support towards optimizing our products and services of our Real Estate company. 

RESPONSIBILITIES

  • Greet guests and provide them with superb customer service
  • Manage posting and response of our social media pages
  • Ensure adequate engagement of our audience online
  • Curate engaging contents to align with business goals 
  • Answer all client incoming calls, reroute phone calls or take down messages where necessary
  • Work closely with the accountant to follow up with our clients' and Realtors' comply with their plans
  • Accept all letters and packages, and distribute them to their appropriate departments
  • Monitor, organize and forward emails
  • Maintain records and files
  • Prepare outgoing mail by drafting correspondence, securing parcels etc
  • Keep updated records and files
  • Take up other duties as assigned (travel arrangements, schedules, training etc)
  • Manage clients' transactions with the company - subscriptions, payment plans, follow-up mails and calls on payment

JOB REQUIREMENTS

  • Candidate should possess Bachelor Degree or HND in Communications related discipline
  • Must reside within Abijo GRA to Eleko Lekki-Epe axis and accommodation available
  • Proven customer support experience and experience as a Social Media Manager
  • Superb written and verbal communication skills
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • An experience in a Real Estate firm is a plus 

BENEFITS

  • Opportunities for growth and development 
  • Salary, Commission and Incentives

Method of Application

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