So Fresh is Nigeria's number one premium healthy food brand, that provides fresh, good, clean nutrition and promote a healthy lifestyle. At So Fresh, we believe food should be fresh and close to nature as possible, hence we create fresh, tasty, yum, organic, nutritious and healthy food choices. We are big on quality, hygiene, freshness and excellent customer service
Job Summary:
- Drive online sales of company products through social media channels
- Help customers find the products that are right for them and explain their various features and benefits
- Build trust relationships with customers through excellent customer service
- Process customer orders
- Resolve customer issues and complaints promptly and efficiently.
Job Responsibilities:
Sales
- Post product pictures on social media daily
- Share valuable product offers with customers daily
- Understand customers' needs
- Know your products
- Keep a sales and business development perspective. Ability to spot opportunities and conscious of closing deals/selling
- Offer solution to customers’ enquiries. If not available, proffer alternatives
- Encourage referrals from customers
- Meet sales goals and target as determined by the management
- Work closely to share ideas and strategies on how to improve the business with management
- Manage the store's handles on social media to interact effectively with customers
Client Engagement/Relationship Management
- Delight customers with relevant, valuable content that educates and keeps them informed
- Ensure online customers consistently experience “wow” service
- Be an ambassador for the brand and always portray a positive attitude and energy when attending to clients and delivering service
- Ensure online customers are fully satisfied with service rendered
- Put calls through to customers to gather feedback on their experience and orders
- Fulfill customer orders.
Requirements:
- OND/HND/BSc in a relevant discipline
- 1 – 3 social media management experience
- Experience in Customer service is desirable
- Vast experience working with Instagram and Facebook
- Fashionable and conversant with fashion trends
- Candidate must live close to the job location: Magodo, Lagos.
Method of Application
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