WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa�s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.
Job Objective
Provide pre-sales technical support to clients and the sales, bid and commercial teams. Review client needs and design end-to-end optimised technical and commercial solutions. Ensure technical, capacity and inventory feasibility, to meet service level agreements, timescales and budget.
Key Duties & Responsibilities
- Provide technical pre-sales support for the sales and provisioning processes
- Design technical solutions, including creating internal and client facing technical drawings
- Identify solution concerns, issues, contractual challenges and mitigate appropriately
- Develop technical product descriptions, architectures and functionality documentation
- Develop, implement and operationalise standards and processes for solution planning and design
- Support with new product development
- Improve efficiency of solution development
- Assist with creation of ad hoc reports as needed
- Assist to produce technical drawings and documentation
- Assist to audit and maintain database records and information
- Actively use and ensure data integrity on OSS/BSS systems
Minimum Qualification
- Bachelor’s degree (or equivalent) in a related field
Experience & Skills
- Minimum of 8 years of technical experience in the telecom industry with at least 5 years in a solutions architect or similar role
- Expert knowledge in service delivery, sales support, network infrastructure and operations support or similar fields
- Intermediate knowledge of Transmission (DWDM, OTN, SDH), IP (Peering, IP Transit, Layer 2/3 services), Fibre, Colocation and Subsea networks
- Expert knowledge and experience in GIS systems
- Experience with product and technology development cycle, including technical product development and fulfillment, assurance and billing procedures
- Expert capability in developing solution options in order to identify all impacts and costs related to the recommended solution
- Effective and excellent written and verbal communications skills evidenced by previous work history and accomplishments
- Expert in Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- Excellent communications and presentation skills, including ability to summarise, drive clarity and concisely share key project information to all levels of the organisation
- Demonstrate ability to manage multiple priorities, set direction and solve problems in a fast-paced environment
- Willing to work outside of normal office hours (to assist clients)
Preferred Experience & Skills
- Experience in a network engineering role focused on design and planning of Transmission or IP networks
- Proven track record of developing and designing complex solutions
- Knowledge of competitive landscape with respect to product and service offerings for connectivity solutions
Attributes
- Client-focused, relationship-builder
- Integrity, honesty with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships.
- An appreciation of the African continent’s telecommunications markets
Method of Application
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