9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
Job Summary
- The Billing and Charging Systems Specialist will ensure that all postpaid subscriber’s events are accurately aggregated, billed and summarized in line with specified service level agreements.
- He/she is to ensure that all call data events are completely processed and analysed daily and ensure they are in trend, He/she is also to ensure that all clarifications/issues raised before, during and after every bill run is treated within agreed timelines.
- The Billing & Charging systems specialist is required to support the charging systems and ensure 100% service and system uptime.
Roles and Responsibilities
- Monitor and analyse daily call data records to ensure they are in trend, investigate, escalate and/or fix issues where they exist.
- Work closely with Revenue Assurance and Fraud Management department to reconcile call data records and report exceptions or possible fraud for further investigation.
- Conduct sample/test bill run between the 20th and 25th of the month, also work with the IT Testing and Revenue Assurance & Fraud Management teams to ensure validation is complete for approvals before the actual bill run is initiated.
- Ensure that all participating call data events are well and completely processed at the end of each month.
- Complete error CDR resolution and bucket management
- Conduct actual bill run on the 1st day of the new month, give regular updates on progress to all stake holders till completion.
- Ensure summarized bills are sent via SMS and email upon successful validation and approvals by Revenue Assurance and Fraud department.
- Conduct post bill run analysis, generate reports required by all stakeholders and send within agreed timelines.
- Monitor the generation of Age debt reports and ensure it is sent on or before the 7th day of the new month.
- Resolution of all escalated Billing and Charging Systems issues (ticket and emails) with agreed service levels and give quality feedback.
- Manage all Convergent Billing System (CBS) nodes handling rating, charging, billing, accounts receivables, dunning control and other related activities and ensure a pro-active working condition for both hardware and software.
- Ensure proactive monitoring of the systems through available tools & key performance reports and make sure all alarms are treated on priority.
- Ensure all business and system reports are accurately and duly generated for business decisions.
- Ensure new software releases pass the quality test, are fit for purpose and deployed successfully.
Requirements
Education:
- Candidates with Order Entry, Order Management and Order Processing implementation experience would be preferred.
- Lead all workshops(Process, design, configuration, test and validate) and act as lead for SMT new feature Implementation.
- Provide functional application leadership and guidance to client regarding "leading practices" and the functionality of the software modules through all phases of an implementation
- Have a positive, dynamic, and flexible attitude, should be an excellent team player.
- Ability to effectively work with end-users remotely.
- Has excellent English spoken and written language communication skills.
- Display a passion for the role and a strong desire to deliver to the best of their abilit
- Display persistence to complete tasks and the rigor to ensure the solutions are thoroughly tested.
- Wider experience of Order Management and fulfilments processes from a business context.
Competence/Certifications:
- Strong problem solving skills.
- Good knowledge and use of SQL
- Strong knowledge of Unix Operating System
- Good analytical skills & strong attention to details
- Excellent ability to express ideas verbally, including strong presentation skills
- Good engagement & communication skills
- Ability to plan, organize and manage pressure.
Method of Application
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