DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 325,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL Group and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain. Mission & Vision We want to be "The Logistics Company for the World", simplifying customers' lives and contributing positively to the world.
The purpose of this role is to:
- To report and analyze business related activities in ACS, supporting Senior Management in decision making
- To conduct root-cause analysis for service performance issues and identify improvement opportunities
- To support First Choice projects in business areas such as Capacity planning, connectivity improvement, revenue management
Key Tasks
- Creation and analysis of diverse reports/ dashboards/ scorecards using multiple data sources and multiple data analysis tools to address complex operational questions, supporting our ACS Service Quality/Network Operations functional Teams and monitoring 3rd Party Handling.
- Production of ad-hoc reports as requested by Senior Management
- Identifying the needs for new data according to business requirement
- Documenting, obtaining approval and logging Change Request to the created content
- Maintenance and enhancement of existing reports
- Acting as Data steward/champion for ACS Global related digitalization reporting (ex. Power BI)
- Ensuring adherence to data policies and standards within the ACS Community
- Ongoing support for the users of the information at all levels of seniority and across multiple functions (E.g. Global / Regional/ Country decision makers, A·ACS Sales, ACS Capacity, Net Ops functions)
- Creation of documentation to enable effective communication to user community
- User acceptance testing and implementation support to ensure quality is maintained
- Technical support with all Global ACS Departments
- Administrative support with projects, such as performance measurement, keeping stakeholders appraised of status and raising notifications where necessary
- Providing new and creative solutions to enhance our product portfolio
- Creation of communication material and presentations for the ACS community
- Organize trainings to help all ACS departments understanding how to use the tools, so they are able to make right business decision quickly and accordingly
- Continuing to learn new software development and data analysis skills in order to maintain certification and provide the highest quality business support
- Conduct and support project management/ First Choice initiatives .
Educational Qualifications:
- University degree in Engineering, Economics, or Science or equivalent practical education (preferably Data focused mindset)
Expected Years of Experience
- 3+ years as business/data analyst role or higher
- Global, Regional or country experience
- Familiarity with DHL ACS, KPIs specific to the cargo industry, Global SOP and IT/Reporting systems
- Demonstrable software user experience
- Advanced statistical analysis skills with the ability to analyse data, identify trends and formulate proposals
- Strong problem solving and reasoning skills
- Excellent understanding of internal ACS DHL data and IATA messaging
- Collaborative approach with variety of cultures
- Cross functional outlook
- Advanced Microsoft Office, Microsoft ACCESS, Cognos Report Studio skills, knowledge of Tableau and Power BI is an aadvantage
- SQL / Teradata competency
- Ability to train and share expertise from both an OPS and technical point of view
- Team-player but with the confidence to act independently
- Resilience to cope with pressure in terms of multi-tasking and short-term deadlines
- Project and field experience
- Awareness and interest in SQ opportunities and challenges
- Strong Communication Skills: Being able to effectively communicate complex ideas and solutions to both technical and non-technical team members or stakeholders.
- Critical Thinking: Ability to break down complex problems into simpler, manageable parts and develop viable solutions.
Method of Application
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