Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients. ...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall productivity
Job Summary
As the Technology and Product Lead, you will work closely with the Partnership Lead to establish and manage the company's technology and product functions.
Your role involves leading technology and product development initiatives, designing and implementing new technology systems and infrastructure, and monitoring and optimizing their performance. Additionally, you will analyze business requirements, assess vendor solutions, and ensure data and cybersecurity compliance.
Your responsibilities also encompass overseeing equipment installation, troubleshooting, and repair. You will manage purchasing activities, maintain positive supplier relations, and supervise staff while ensuring accurate records are kept.
Responsibilities
Business Support Responsibilities
- Market and industry research and analysis to formulate ideas on how the business can improve - present monthly, quarterly and annual perspective to following
- Conduct information-gathering interviews and obtain feedback from clients and customers - present monthly feedback to management and other relevant departments
- Writing reports and developing presentations to communicate ideas, present proposals and findings - including annual report (released Q1 the following year), quarterly investor updates
- Writing concept notes and proposals
- Documenting, updating and implementing business processes and procedures
- Performing analyses on Excel - using data modelling techniques to identify ways in which the organization can operate more effectively.
- Preparing business dashboard to track KPIs and performance metrics.
- Conducting and coordinating meetings, conference calls and visits - gathering critical information to produce useful reports that contribute to strategic decisions
- Managing projects, developing project plans, and monitoring performance to ensure timely completion of deliverables
- Serving as a liaison between stakeholders (internal and external)
- Supporting other team members and departments based on the needs of the organisation
Technology Support Responsibilities
- Provide support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each will vary based on operational needs).
- Troubleshooting across Company's corporate IT resources, applications, and various operating systems, including Linux, Mac OS, Windows, Chrome OS and mobile platforms.
- Assist staff members with resolving software, hardware, and networking issues.
- Support various services such as video conferencing, remote access, new internal products, and mobile technology.
- Collaborate and share knowledge across the team and other staff members.
- Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience.
Product Management Responsibilities
Define the vision
- Communicate with stakeholders to understand business objectives
- Create a road map
- Keep product in line with business goals
Prioritize needs
- Consider needs and objectives of stakeholders
- Juggle scope and time to prioritize projects
Manage the product backlog
- Create a list of backlog items
- Prioritize items based on overall strategy
- Map out dependencies
Oversee development stages
- Contribute to the planning, execution and review of each sprint
- Work with team to refine and improve the development process
- Monitor and report on users’ reactions after launching
- Create support and training documents for internal and external users
Anticipate business needs
- Understand and anticipate business needs to manage the development process
- Have deep knowledge of the market
- Create customer journey maps
- Suggest product enhancements to improve user experience
Act as primary liaison
- Gain buy-in from stakeholders
- Deliver clear instructions to the developers
Evaluate product progress
- Is accountable for each stage of the development process and final process
- Inspect and evaluate product process through each iteration
- ?Determine whether the final project is acceptable
Requirements
- Undergraduate degree from a tertiary institution - BA or BSC
- Professional Certificate relevant to role
- Certificate in a productivity tool (Microsoft/Google)
- Excel Intermediate Level Certification
- Minimum of 4 years of relevant experience
- Minimum of 2 years of experience in a supervisory capacity
- Experience managing at least one person for at least 6 months.
- Experience training a new employee on the job at the same level or below."
- Experience troubleshooting in a Linux, Mac OS, or Windows networked environment - supporting desktops/laptops, phone systems, video conference, and/or various wireless devices.
- Customer service, client facing, and/or help desk experience.
- Bachelor’s Degree in relevant STEM field (e.g. Information Systems, Information Technology, Applied Networking, System Administration).
- Completion of a relevant technical certification (e.g., Grow with Google, IT Support Certificate or other comparable certifications).
- Work experience, including deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
- Ability to adjust quickly to changing priorities and make quick decisions with limited information.
- Effective organizational, communication, leadership, and teamwork/collaboration skills, and passion for new technology and commitment to learning new skills.
- Proficient in coding with Kotlin or Java
- Good SQL skills
- Good understanding of database schema design.
- Understanding of how to interface with API.
- Good understanding of managing security using JWT within apps
- Fair understanding of firebase for notifications
Method of Application
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