Tertiary level education forms the bedrock of high level manpower development in any nation. This highlights the need for a qualitative education at this level. There is a dearth of instructions and infrastructure to cater for the needs of our ever increasing number of secondary school leavers. This has made it imperative for the private sector to take initiatives in the areas of providing tertiary education, especially for an organization that has a track record in providing high quality education. The Nigerian Turkish International College started with humble beginnings in September 1998. The school opened with 23 students on a rented site at Cairo Street, Wuse 2, Abuja. Like an acorn, the NTIC has proliferated into a network of schools located in Abuja, Kano, Kaduna, Lagos, Ogun and Yobe States. This phenomenal growth is attributable to the quality of Education obtainable in the NTIC Group of Schools. It is against this background that the parents and students of the NTIC have mounted pressure on the Management to establish a university that will carry on the tradition of the NTIC at the tertiary level. In response to this, the parent company of the NTIC (SURAT Nigeria Ltd) came up with the idea of having a world class university in Abuja. This is how the Nigerian Turkish Nile University was born.
We are currently looking to engage a highly competent and result-oriented Student Recruitment Specialist with strong personal & professional integrity to join our dynamic workforce.
Responsibilities
The primary focus of this role is to engage with prospective students, nurture leads, and champion the conversion of leads into registered students. The Student Recruitment Specialist will be responsible for making outbound calls to leads, providing information about our educational programs, guiding prospective students through the enrolment process with enthusiasm and professionalism.
The maintenance engineer is expected to;
- Make outbound calls to leads generated through various channels, including website inquiries, social media, and events.
- Engage with prospective students to understand their educational needs and career goals.
- Provide detailed information about our educational programs, admission requirements, and application procedures.
- Build rapport with prospective students and address any concerns or objections they may have.
- Follow up with leads through phone calls, emails, and other communication channels to maintain engagement and facilitate the conversion process.
- Collaborate with the admissions team to ensure a smooth transition for registered students and provide ongoing support as needed.
- Meet or exceed recruitment targets and key performance indicators (KPIs) related to lead conversion and enrolment.
- Drive the focus on improving the client’s experience in every interaction through call listening, quality checking, and feedback.
- Resolve all callers’ queries that are escalated from agents efficiently and effectively.
- Utilize all quality management feedback and insights to coach and develop team leaders to deliver exceptional service.
- Prepare reports and analysing data to assist management as they determine call centre goals.
Qualification & Experience
- The candidate must have a minimum of HND/B.Sc. in Mass Communication, Marketing, English, or any related discipline.
- Minimum of 3 years relevant work experience in the Contact Centre industry.
- Strong understanding of institution’s policies, and services.
- Proficiency in communicating in Hausa, and other major Nigerian languages is an added advantage.
Method of Application
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