Elizabeth Maddeux Limited was established to address the human resource challenges faced by small and medium-scale enterprises. Our goal is to facilitate organizational growth by providing comprehensive human resource services. We specialize in industries such as banking and non-banking financial institutions, pharmaceuticals, fast-moving consumer goods, manufacturing, fintechs, telecommunications, and retail.
About the Role
- We are seeking a detail-oriented and experienced System Maintenance Engineer to oversee the health, stability, and performance of our IT infrastructure.
- In this role, you will be responsible for maintaining system uptime, conducting regular diagnostics, troubleshooting hardware and software issues, and ensuring optimal functionality across all systems.
- You will play a vital role in supporting internal teams and contributing to the security and efficiency of our technology environment.
Responsibilities
- Perform routine preventive maintenance across all IT assets including servers, laptops, desktops, networking devices, and peripherals, ensuring minimal downtime and maximum productivity.
- Monitor system logs, performance dashboards, and alerting systems to detect anomalies or indicators of potential failure before they impact users.
- Install, configure, and upgrade operating systems (Windows/Linux) and enterprise software in compliance with IT policy and vendor requirements.
- Manage the physical and virtual server environments including backups, patch management, virtualization (VMware, Hyper-V), and resource allocation.
- Conduct daily, weekly, and monthly system health checks and generate detailed reports for IT leadership.
- Troubleshoot both hardware and software issues escalated from the help desk, ensuring timely resolution and user communication.
- Create and maintain a comprehensive asset inventory, including license keys, hardware specifications, serial numbers, and maintenance schedules.
- Configure routers, switches, firewalls, and wireless access points to maintain secure and scalable network access.
- Enforce security policies including endpoint protection, user access control, firewall rules, VPN access, and multi-factor authentication.
- Implement and routinely test data backup solutions and disaster recovery processes, ensuring business continuity and minimal data loss risk.
- Collaborate with procurement and vendor teams to evaluate and recommend new hardware/software tools or upgrades.
- Document all system changes, configurations, incidents, and resolutions following ITIL best practices.
- Provide technical onboarding for new employees, including workstation setup, software provisioning, access permissions, and training on IT policies.
- Assist in network planning, capacity analysis, and IT infrastructure scaling as the organization grows.
- Participate in periodic IT audits, risk assessments, and policy reviews, ensuring regulatory and compliance alignment.
- Stay current with trends in systems engineering, cybersecurity threats, and technology tools relevant to the organization’s stack.
Requirements
- B.Sc or HND in Computer Engineering, Information Technology, or related field.
- 3 - 5 years of experience in system maintenance or IT infrastructure support.
- Strong understanding of Windows/Linux server environments, networking, and virtualization.
- Familiarity with system monitoring tools, diagnostic utilities, and scripting languages.
- Knowledge of cybersecurity principles and disaster recovery planning.
- Proficiency in hardware troubleshooting and software configuration.
- Ability to manage multiple tasks, prioritize effectively, and respond to emergencies.
- Excellent analytical thinking, communication, and teamwork skills.
- Relevant certifications such as CompTIA, Microsoft (MCSA/MCSE), or Cisco (CCNA) are an added advantage.
Method of Application
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