iRecruiters Africa is a fast-growing recruitment firm, offering world-class virtual recruitment & job posting services. Mission To be Africa’s trusted high quality talent providers, creating value-added partnership
Job Responsibilities:
- Provide day-to-day support of networks and clients.
- Manage all network deployment projects.
- Manage all stages through to project closure.
- Manage business and project risks, and effective plan and risk assessment so that timescales and project costs are understood and underwritten by all the parties
- Identify, engage and successfully manage stakeholders.
- Build effective relationships and leverage on these to ensure the right outcome for the project and stakeholders.
- Develop detailed resource forecasts and estimates.
- Generate performance & availability reports.
- Maintain and ensure full compliance with all NOC processes and procedures.
- Identify and provide first-line support on all faults on the network in accordance with the companys standard operating procedure for fault escalation and management.
- Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.
- Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
- Answer all network support-related telephone calls and interface with internal/external customers on operational issues and related network events, using standard operating procedures.
Requirements Key Requirements:
- HND/BSC Computer Science, Electrical Engineering, Information Technology.
- 4+ years hands-on network project engineering experience.
- Professional Certifications: Mikrotik MTCRE (Mandatory), Cisco CCNP is complementary.
- Project Management Skills.
- Strong Knowledge of the Mikrotik platform.
- Good analytical and problem-solving skills.
- Hands-on experience with monitoring, network diagnostic and network analytics tools.
Method of Application
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